AlertOps announced a new technology integration partnership with Cisco AppDynamics.
This new relationship empowers AlertOps and AppDynamics, joint users, with intelligent alerting, escalation policies, workflows, and scheduling to rapidly remediate major incidents.
Chellasamy Jamburajan (Chella), co-founder and CEO, AlertOps said: “AlertOps is essential for businesses of all sizes, from SMBs to enterprises, to handle the exponentially increasing IT complexity and noise in the post-Digital Transformation world of tomorrow. That’s why our platform is uniquely designed to handle major incident responses for complex processes and team structures with enterprise scalability.”
AlertOps improves incident management by consolidating a customer’s entire digital stack into one single unified view, providing correlation insights, automating remediation actions, rapidly assembling teams with advanced escalation policies. AlertOps automates incident response with a single process that eliminates operational and informational silos with rich-text alerts that enables response orchestration with enterprise complexity. Users can receive alerts and orchestrate resolutions through their preferred communication tools (Teams, Slack, GChat, etc.) in addition to SMS, mobile app, and email.
“AppDynamics provides business insights across the entire technology stack by directly linking IT performance to business outcomes. With these insights, we can pinpoint issues directly impacting our joint customer’s bottom line and execute incident resolution processes and workflows through AlertOps. Together, we can quickly and efficiently resolve issues to ensure maximum business performance and customer satisfaction,” said Jamburajan.
“As we expand the AppDynamics Independent Software Vendors (ISV) ecosystem, it is with pride that we welcome one of the leaders in the incident management market to our program. AlertOps provides intelligent automated workflows resulting in a true closed loop when coupled with AppDynamics and downstream IT service management (ITSM) / ChatOps solutions. This is what our customers and channel partners are looking for in order to reduce mean time to repair (MTTR),” said Craig Ginsberg, Leader, Ecosystem Development, Cisco AppDynamics.
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