SolarWinds has released SolarWinds VoIP Call Detail Record Tracker, a robust free tool to help IT pros manage voice over IP (VoIP) with Call Detail Record (CDR) tracking, and the only free tool of its kind in the VoIP management market that allows users to search and display CDRs.
SolarWinds determined the need among IT pros for a VoIP CDR Tracker free tool based on demand and discussion on thwack, the SolarWinds community of over 100,000 IT pros that offers a space to request new products and features, as well as share insight and address IT management challenges.
"With the increase in VoIP deployments over the last few years, IT pros have been clamoring for an easy-to-use tool that will aid in the analysis and troubleshooting of VoIP call quality," said Sanjay Castelino, VP and Market Leader, SolarWinds. "With SolarWinds VoIP CDR Tracker, IT pros can quickly and easily track and monitor VoIP call performance from the convenience of their desktops."
SolarWinds VoIP CDR Tracker provides IT pros with a desktop utility to track the performance of VoIP calls by searching, filtering and sorting Cisco CallManager call detail records. IT pros can quickly view key details about the call, including originating and destination number, originating and destination IP address, date, time, status, termination causes, and MOS. When an end user's call is dropped, the IT pros can use SolarWinds VoIP CDR Tracker to assist in determining the root of the problem and find its solution.
SolarWinds VoIP CDR Tracker Highlights:
- Search, retrieve, and view CDRs
- Load up to 48 hours of CDR data
- Support for Cisco CallManager CDR files
For a comprehensive VoIP management solution, SolarWinds VoIP & Network Quality Manager (formerly IP SLA Manager) monitors the performance of individual VoIP calls by analyzing call quality metrics available within the call detail record (CDR) and provides real-time alerts when critical thresholds are exceeded. Coupled with its proactive WAN performance analysis capability, VoIP & Network Quality Manager will allow IT pros to troubleshoot and solve VoIP QoS problems faster and more effectively.
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