FireScope announced that the first of its points of integration with ServiceNow has been certified after rigorous testing by ServiceNow, with additional certifications being completed that enable FireScope to offer the most certified integrations of any existing ServiceNow partner.
FireScope's integration with ServiceNow enables organizations to move toward a self-service and highly automated platform for managing the complete lifecycle of their critical services. Whereas previously organizations were forced to acquire, implement, manage and maintain dozens of monitoring, management and workflow tools, they can now achieve the same results from just two cloud-based solutions with none of the maintenance and integration work.
"We are especially gratified by getting this certification to confirm what we are hearing from both FireScope and ServiceNow customers," said Mark Lynd, Chief Product Officer, FireScope Inc. "Our joint customers are already realizing the value that this deep integration delivers and the certifications will accelerate customer adoption."
After general availability of the integrations was announced in May of this year, certification testing was begun concurrently with the first implementations in customer environments. Certification denotes that the integrations have passed an extensive set of interoperability, security and performance test criteria as defined and witnessed by ServiceNow. These tests covered installation and deployment, security testing against potential vulnerabilities and ACL violations, and the integration's impact on ServiceNow instances in terms of throughput and memory usage to ensure customers continue to have an optimal experience in both solutions.
Business Value:
- Organizations need only maintain a single system of record in ServiceNow CMDB to achieve a complete 360-degree view of service management lifecycle.
- Enables a “Zero Touch” scenario wherein FireScope identifies degradation of a service or capacity issue, automatically generates an incident in ServiceNow which then triggers automation to remediate the incident. Issues are now resolved before users are impacted, and IT is freed up to focus on strategic initiatives.
- IT gains a consistent, standardized service model, improving communication across teams and disciplines and provides a clear line of sight between technology performance and business outcomes.
- Eliminates integration risks and significant manual efforts maintaining multiple solution configurations, enabling hundreds of man-hours to be refocused on driving innovation.
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