Nexthink announced its integration with the Cherwell IT Service Management (ITSM) solution.
Nexthink’s integration with Cherwell was developed in collaboration with Synerity, a certified Nexthink partner. Together, Nexthink and Synerity help customers maximize the value of their Cherwell implementations.
Nexthink provides real-time visibility and analytics on the usage of the entire IT infrastructure and endpoints from the end-user perspective. All important end-user related events, for example changes in the IT infrastructure, application usage, bandwidth, error messages and crashes, as well as potential security risks and the performance of IT services are recorded and visualized from the end-user perspective.
Synerity offers software and services for Enterprise Service Management, Process Automation and Management and IT Operations Analytics (ITOA). Synerity have released a Cherwell Service Management (CSM) mApp for integration with Nexthink that now is available through the Cherwell mApp Exchange. In addition to the standard functionality and supported metrics built into the mApp, it can be further enhanced and customized upon request.
Cherwell delivers IT service management, workforce and business enablement solutions that allow IT to become a true partner to the business. The integration between Cherwell Service Management and Nexthink IT Analytics enables IT departments to improve end-user support by utilising data from the end-user’s perspective. By successfully bringing in device data and performing aggregations, the integration provides service desk agents with fast reliable indicators for the issues of an end-user’s device. The integration also supports opening up the Nexthink Finder with the device in context for root cause analysis.
“With the integration of Nexthink and Cherwell, service desk agents can get real-time analytics on the health of their IT infrastructure from the end-user perspective directly in their Cherwell console,” said Nathan Wyld, Channel Director Europe at Nexthink. “We are pleased to partner with Synerity to improve IT Service Management.”
“The feedback we have received from service desk managers and agents at our customers and prospects who have seen this integration has been overwhelming. The ability to get real-time analytics directly in the Incident Management form enables service desk agents to understand and service their end-users much more efficiently than before,” said Glenn Alvérus, CEO at Synerity.
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