Catchpoint announced its DEM Transition Program, a free white-glove migration service and contract relief for companies affected by the imminent shutdown of Dynatrace-Gomez Legacy synthetic monitoring and its move to a cloud-only monitoring approach.
With the mandated transition of older synthetic monitoring services like Gomez and Keynote to Dynatrace’s platform, which monitors only from a limited number of public cloud-based vantage points, companies risk receiving inaccurate data on the true experience of end users. The Catchpoint Global Node Array, by contrast, is large and diverse, with over 800 monitoring locations worldwide and more planned.
Monitoring directly from backbone, cloud, last mile and wireless locations, and powered by advanced Synthetic, Real User Monitoring, SaaS and Employee Experience solutions, Catchpoint offers organizations an advantage. Its testing monitors third-party vendors, external infrastructure providers like DNS, API, SSL, CDN and networks, all critical components of the digital delivery chain. More test types, node types, and monitoring locations in geographic proximity to users provide clear visibility into the end-user experience, resulting in faster mean time to repair and the ability to mitigate internet disruptions or outages.
The Catchpoint DEM Transition Program provides free and seamless migration for companies looking to adopt next-generation DEM with the automation, scalability and velocity demanded by modern organizations. As part of Catchpoint’s white-glove services, customers receive best-in-class support with a dedicated customer success manager who will work closely to develop and execute a monitoring strategy migration. Customers may also receive some monetary relief in certain circumstances.
“Given the complexity of today’s infrastructure, the rise of outages, and the ever-increasing demand to deliver seamless user experiences, using cloud-only monitoring vantage points severely limits the ability of organizations to deliver an excellent user experience,” says Mehdi Daoudi, CEO and co-founder of Catchpoint. “For example, monitoring your cloud infrastructure from locations hosted on the same cloud vendor, or monitoring user experiences in China from Hong Kong or Singapore simply doesn’t work. Our diverse and extensive monitoring footprint is ideal for customers with complex, distributed architectures and key to successful digital transformation.”
Once migrated, customers gain the benefits of Catchpoint’s user-friendly platform, best in class at reducing false positives, and superior API capabilities. Integrations with OpsGenie, PagerDuty, ServiceNow, Splunk and many more services, streamline and accelerate digital transformation and adoption by DevOps and SRE teams. Customers also receive free training and experts available to translate scripts and monitoring strategies.
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