ScienceLogic’s network monitoring platform will be integrated with TeleSphere Software’s Advantage Circuit Management (ACM) special circuit management platform via the ScienceLogic REST-based application programming interface (API).
Integration development is expected to be completed by the end of Q2 2015.
Once integration is complete, ACM users will be able to leverage data from the ScienceLogic platform that specifically pertains to SLA management and includes the following performance metrics: throughput, availability, latency, jitter, and packet delivery. SLA performance metrics will be available on a per circuit/customer basis and will be displayed via a management dashboard and various report formats. As a result, operators can differentiate their service offerings and ensure their customers receive the service quality they are paying for.
Todd Twete, TeleSphere’s VP of Sales, reflected on the integration project, “Many NMS, CRM, and OSS systems historically have operated as disparate systems placing network managers in a compromised position in terms of meeting SLA requirements. Integrating our ACM platform with ScienceLogic will bridge that operational shortcoming and position our customers to readily meet SLA requirements and improve the profitability of their special circuits.”
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