October 29, 2024
Eric Johnson

Operational resilience is an organization's ability to predict, respond to, and prevent unplanned work to drive reliable customer experiences and protect revenue. This doesn't just apply to downtime; it also covers service degradation due to latency or other factors. But make no mistake — when things go sideways, the bottom line and the customer are impacted ...

October 28, 2024

Organizations continue to struggle to generate business value with AI. Despite increased investments in AI, only 34% of AI professionals feel fully equipped with the tools necessary to meet their organization's AI goals, according to The Unmet AI Needs Surveywas conducted by DataRobot ...

October 24, 2024
Nic Benders

High-business-impact outages are costly, and a fast MTTx (mean-time-to-detect (MTTD) and mean-time-to-resolve (MTTR)) is crucial, with 62% of businesses reporting a loss of at least $1 million per hour of downtime ...

October 23, 2024

Organizations recognize the benefits of generative AI (GenAI) yet need help to implement the infrastructure necessary to deploy it, according to The Future of AI in IT Operations: Benefits and Challenges, a new report commissioned by ScienceLogic ...

October 22, 2024
Mimi Shalash

Splunk's latest research reveals that companies embracing observability aren't just keeping up, they're pulling ahead. Whether it's unlocking advantages across their digital infrastructure, achieving deeper understanding of their IT environments or uncovering faster insights, organizations are slashing through resolution times like never before ...

October 21, 2024

A majority of IT workers surveyed (79%) believe the current service desk model will be unrecognizable within three years, with nearly as many (77%) saying new technologies will render it "redundant" by 2027, according to The Death (and Rebirth) of the Service Desk from Nexthink ...

October 17, 2024
Arshad Shariff

Monitoring your cloud infrastructure on Microsoft Azure is crucial for maintaining its optimal functioning ... In this blog, we will discuss the key aspects you need to consider when selecting the right Azure monitoring software for your business ...

October 16, 2024
Ranjan Goel

All eyes are on the value AI can provide to enterprises. Whether it's simplifying the lives of developers, more accurately forecasting business decisions, or empowering teams to do more with less, AI has already become deeply integrated into businesses. However, it's still early to evaluate its impact using traditional methods. Here's how engineering and IT leaders can make educated decisions despite the ambiguity ...

October 15, 2024

2024 is the year of AI adoption on the mainframe, according to the State of Mainframe Modernization Survey from Kyndryl ...

October 10, 2024

When employees encounter tech friction or feel frustrated with the tools they are asked to use, they will find a workaround. In fact, one in two office workers admit to using personal devices to log into work networks, with 32% of them revealing their employers are unaware of this practice, according to Securing the Digital Employee Experience ...

October 10, 2024

In today's high-stakes race to deliver innovative products without disruptions, the importance of feature management and experimentation has never been more clear. But what strategies are driving success, and which tools are truly moving the needle? ...

October 09, 2024
Ajay Kumar Mudunuri

A well-performing application is no longer a luxury; it has become a necessity for many business organizations worldwide. End users expect applications to be fast, reliable, and responsive — anything less can cause user frustration, app abandonment, and ultimately lost revenue. This is where application performance testing comes in ....

October 08, 2024
Sijie Guo

The demand for real-time AI capabilities is pushing data scientists to develop and manage infrastructure that can handle massive volumes of data in motion. This includes streaming data pipelines, edge computing, scalable cloud architecture, and data quality and governance. These new responsibilities require data scientists to expand their skill sets significantly ...

October 07, 2024
Simon Townsend

As the digital landscape constantly evolves, it's critical for businesses to stay ahead, especially when it comes to operating systems updates. A recent ControlUp study revealed that 82% of enterprise Windows endpoint devices have yet to migrate to Windows 11. With Microsoft's cutoff date on October 14, 2025, for Windows 10 support fast approaching, the urgency cannot be overstated ...

October 04, 2024
Tony Falco

In Part 1 of this two-part series, I defined multi-CDN and explored how and why this approach is used by streaming services, e-commerce platforms, gaming companies and global enterprises for fast and reliable content delivery ... Now, in Part 2 of the series, I'll explore one of the biggest challenges of multi-CDN: observability ...

October 03, 2024
Tony Falco

CDNs consist of geographically distributed data centers with servers that cache and serve content close to end users to reduce latency and improve load times. Each data center is strategically placed so that digital signals can rapidly travel from one "point of presence" to the next, getting the digital signal to the viewer as fast as possible ... Multi-CDN refers to the strategy of utilizing multiple CDNs to deliver digital content across the internet ...

October 02, 2024
Tushita Gupta

We surveyed IT professionals on their attitudes and practices regarding using Generative AI with databases. We asked how they are layering the technology in with their systems, where it's working the best for them, and what their concerns are ...

October 01, 2024

40% of generative AI (GenAI) solutions will be multimodal (text, image, audio and video) by 2027, up from 1% in 2023, according to Gartner ...

September 30, 2024
Ritu Dubey

Today's digital business landscape evolves rapidly ... Among the areas primed for innovation, the long-standing ticket-based IT support model stands out as particularly outdated. Emerging as a game-changer, the concept of the "ticketless enterprise" promises to shift IT management from a reactive stance to a proactive approach ...

September 27, 2024

In MEAN TIME TO INSIGHT Episode 10, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Generative AI ...