Remote Work
In MEAN TIME TO INSIGHT Episode 2, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses how remote work impacts network management ...
The widespread shift to hybrid and remote work since the pandemic has complicated job responsibilities for network administrators who face complex new challenges to deliver dependable connectivity and security for their far-flung users ... To gain better industry context about how IT organizations are addressing these challenges, Enterprise Management Associates and Auvik conducted a recent survey of IT professionals who support the networking requirements of employees that work from home. From the research findings, it seems clear that most network operations teams are still struggling to solve this issue ...
Part 7 covers the end-user experience: Observability teams will realize the importance of understanding user experience versus application metrics. The fact that a database call has a slightly longer wait time will become less critical than if the application is not meeting the user's expectations of performance. This will directly link resilience and performance back to business impact as a poor user experience can lead to lost revenue ...
The ongoing shift to hybrid and remote work environments has resulted in key changes to the roles and priorities of network administrators in order to address new connectivity challenges and prioritize and preserve a secure, productive end-user experience, according to new research by Enterprise Management Associates (EMA) and Auvik ...
As Gen Z and Millennials become a larger part of the workforce, expectations for the Digital Employee Experience (DEX) have never been higher, according to Riverbed's Global Digital Employee Experience Survey of 1,800 IT business decision makers worldwide ...
Hybrid and remote work models are a reality in the present and future of work, despite efforts to return employees to the office. With 74% of US companies planning to or having already implemented hybrid work policies, identifying and implementing a unified communication as a service (UCaaS) solution that will address both employee and organizational needs is non-negotiable in the future of work, according to Info-Tech Research Group's latest research, Assess Your Readiness to Implement UcaaS ...
One quarter of IT professionals are seriously contemplating leaving their current jobs within the next six months, potentially costing US companies upwards of $145 billion, according to the Defending IT Talent Report from Ivanti ...
When I first started talking to NetOps pros about the challenges of supporting remote workers, there was one recurring theme. When troubleshooting home office user experience, network admins and engineers focused on discovering whether the root cause of the problem was the internet connection or the Wi-Fi router. Today, those remain top issues, but something else has also emerged ...
While most thought that distraction and motivation would be the main contributors to low productivity in a work-from-home environment, many organizations discovered that it was gaps in their IT systems that created some of the most significant challenges ...
Since WFH (Work from Home) and remote work impact IT Ops and application performance, APMdigest is following up our list of 2023 Application Performance Management Predictions with predictions from industry experts about how WFH will impact work and application performance in 2023 ...
US government agencies are bringing more of their employees back into the office and implementing hybrid work schedules, but federal workers are worried that their agencies' IT architectures aren't built to handle the "new normal." They fear that the reactive, manual methods used by the current systems in dealing with user, IT architecture and application problems will degrade the user experience and negatively affect productivity. In fact, according to a recent survey, many federal employees are concerned that they won't work as effectively back in the office as they did at home ...
Despite the challenges of the last two years, enterprises have made significant progress with digital transformation — 79% of enterprises have made significant, transformative or even revolutionary improvements to the end user experience through digital transformation over the past year, compared to 73% in 2019 and 72% in 2020, according to Digital Transformation — Lessons Learned and Strategic Setbacks, a global survey conducted by Couchbase ...
With hybrid work now a permanent part of the employee experience, the role of IT has taken center stage. For many organizations, business continuity relies even more on having the right technology and systems in place to support increasingly distributed teams and customers ...
A recent report by Workspot, State of End-User Computing and Remote Work highlights the consequences of the shift to remote and hybrid workstyles and how IT leaders are responding ... The report provides insights into three key areas and highlights the steps IT leaders are taking to mitigate risk and future proof their business ...
Forced by the pandemic to provide employees with access to the systems and information they needed to work from home, IT organizations around the world turned to traditional technologies like Virtual Private Networks (VPN). And they worked. But as the world moves to hybrid work, 96% of IT leaders who participated in a recent global survey conducted by Gartner Peer Insights on behalf of Citrix Systems, Inc., say they no longer cut it. And they're rethinking their approach ...
Hybrid and remote work environments have been growing significantly in the past few years. As individuals move away from traditional office settings in today's new remote and hybrid environments, many operational issues such as poor visibility into asset status and refreshes, unaccounted assets, and overspending on software are becoming a bigger challenge for IT departments ...
The last two years have accelerated massive changes in how we work, do business, and engage with customers. According to Pega research, nearly three out of four employees (71%) feel their job complexity continues to rise as customer demands increase, and employees at all levels feel overloaded with information, systems, and processes that make it difficult to adapt to these new challenges and meet their customers' growing needs ...
Investing in employees will always be smart business. And right now, investing in employees means giving people the resources — and ability — to optimize performance ... For pretty much every company, that means delivering the digital tools necessary to facilitate seamless, secure, user-friendly access and connectivity ...
Pre-pandemic, only 16% of IT decision makers would say IT was largely responsible for the workplace. But in the next five years, 45% expect their departments to be largely responsible, according to a new research report, IT in the Evolving Workplace ...
To better understand IT needs in the ever-changing workplace, ngena recently conducted a survey of over 375 IT teams. The key themes that surfaced in the findings include: the expediting of remote and hybrid work; the resulting pain points and worries brought forward by IT teams; reflections on how teams could have been better prepared, and how they plan to be ready for such changes in the future ...
A new study by OpsRamp on the state of the Managed Service Providers (MSP) market concludes that MSPs face a market of bountiful opportunities but must prepare for this growth by embracing complex technologies like hybrid cloud management, root cause analysis and automation ...
Global IT teams adapted to remote work in 2021, resolving employee tickets 23% faster than the year before as overall resolution time for IT tickets went down by 7 hours, according to the Freshservice Service Management Benchmark Report from Freshworks ...
Digital employee experience (DEX) is a critical component of how companies are enabling today' s hybrid workforce and a superior employee experience requires four integral components — experience delivery, experience measurement, analysis and remediation, according to Optimizing Digital Employee Experience for Anywhere Work, a study conducted by Forrester Consulting on behalf of VMware ...
Offices around the world continue to open for business, and while many companies expect employees will eventually return full time, new research suggests this isn't likely to happen ...
Hybrid working has helped improve employee wellbeing, work-life balance, and performance across the world, according to a new global Cisco study, Employees are ready for hybrid work, are you? ...
