As part of 2022 APM Predictions list, APMdigest asked industry experts to predict how Digital Transformation will evolve and impact business in 2022.
Digital Transformation Projects Accelerate
According to IDC, by 2022, 70% of all organizations will have accelerated use of digital technologies, transforming existing business processes to drive customer engagement, employee productivity, and business resiliency. As we saw the pandemic accelerate remote working, there is not much sign of things returning to normal any time soon. In 2022, we will see an increase in digital transformation projects that provide better collaboration across multi-functional teams, requiring stricter data governance and tighter security, while providing cost and performance-optimized hybrid data infrastructures.
Venkat Rajaji
VP Product Management, Quest Software
As 2022 approaches, the pace of digital transformation in enterprises will accelerate. With more applications moving to containers and Kubernetes, legacy storage data management platforms built to support monoliths won't be able to provide the scalability and granularity to successfully manage data for larger distributed microservices based applications. In addition, the need for agility and speed in building and deploying applications will become more significant, which is where containers will be the best options for optimal scalability and adaptability for rapid data delivery.
Kirby Wadsworth
CMO, ionir
Next-Gen of Digital Transformation is Digital Automation
In 2022, we'll see industries incorporate automation into their digital transformation strategies. Digital transformation has been a mainstay in the marketplace for a while now, and the progress and escalation due to the pandemic and our remote world have many marketplaces providing automation for the digitalization of automation. In the wake of successful digital transformation, we'll see automation begin to touch all facets of businesses for automation in fulfillment, accounting, advertising and marketing. This concept will percolate for the SMB with customer relationship automation, which I anticipate where we'll see the most growth in the next decade.
Borya Shakhnovich
CEO, airSlate
HYPERAUTOMATION REPLACES AUTOMATION
Hyperautomation will replace automation as the next business imperative for organizations undergoing digital transformation. Advances in automation have created operational efficiencies, but these automations are typically static. If processes, workflows, apps or data change, developers must update their automations — essentially turning an automated process intto a manual one. Hyperautomation, on the other hand, uses AI/ML to identify patterns to create smarter automations that can evolve and adapt to change at the speed and scale businesses need now.
Ed Macosky
SVP and Head of Product, Boomi
CEO becomes more technical
Digital business has been our reality for several years now, but the pandemic completely cemented that reality for businesses. While it used to be that CFOs and the finance organization influenced core business strategy, now it's the software side that dictates strategy. For example, if the C-level executives don't understand software development, then M&A opportunities will suffer and silos will pop up throughout a business — burdening the entire organization and limiting customer success. Moving forward, we'll see CEOs grow their technical acumen and install digital board members with non-traditional software backgrounds to succeed in the digital world.
Derek Holt
GM of Agile and DevOps, Digital.ai
RESISTANCE TO CHANGE HINDERS DIGITAL TRANSFORMATION
Organizational change and resistance of IT organizations/staff to adopt new models (e.g. project-to-product thinking) will continue to be the #1 impediment for companies attempting to achieve their digital transformation goals.
Julian Dunn
Director of Product Marketing, PagerDuty
Recovery From Failed and Flawed Transformations
The pandemic made digital transformation a business mandate for every type of organization, everywhere, all at the same time. From SMBs to huge enterprises, everyone raced to adopt new digital tools to support new ways of working and of reaching customers. In the rush, many of these transformations failed, or were implemented without reaching their full impact. Organizations who underwent digital transformation in 2020 and 2021 will look back in 2022 to measure their success — and, given that pre-pandemic upwards of 80% of digital transformations may have failed — they will likely discover significant room for improvement. As a result, in 2022 we will see the c-suite questioning IT on the value of tech investments and tech teams, and in turn, optimizing and implementing more new approaches and platforms throughout their stacks.
Tej Redkar
Chief Product Officer, LogicMonitor
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