42Gears announced the launch of AstroStatus, an intuitive incident communication solution designed to empower businesses by keeping their customers informed during service disruptions and unexpected outages for their cloud-hosted solutions.
AstroStatus enables businesses to adopt a proactive approach to incident communication, ensuring transparency and providing timely information and clarity to customers, ultimately enhancing their overall experience.
Onkar Singh, Co-Founder and CEO of 42Gears, expressed his excitement at the launch saying, "AstroStatus reinforces our commitment to enabling businesses to deliver exceptional customer experiences. With real-time incident communication, businesses can proactively engage with their customers, building trust and loyalty even during challenging times."
Key features of AstroStatus include:
- Customizable Incident Templates and Status Pages: Customers can customize incident templates and status pages that display current service status, incident history, and maintenance updates.
- Alerts and Notifications: Incident management teams can send real-time updates via email and refresh status pages with the latest information (SMS and Slack coming soon).
- Subscriber Management: AstroStatus simplifies subscriber management by enabling easy import of subscriber data and notification assignment to status pages.
- Incident and Scheduled Maintenance Communication: With AstroStatus, incident management teams can create and update incidents/planned maintenance, and alert subscribers of the same.
AstroStatus offers the following benefits:
- Proactive Communication: By alerting users in advance of scheduled maintenance and keeping customers informed about issues, businesses can reduce support costs and the number of inquiries.
- Improved Transparency: By providing historical uptime and current system data to customers, AstroStatus helps businesses promote transparency and build customer trust.
- SLA Adherence: Incident Communication Teams can promptly update issues on the AstroStatus portal and ensure compliance with service level agreements.
- Custom Branding: Incident communication teams can maintain brand consistency by including the company's logo and brand colors on the status page.
The Latest
Industry experts offer predictions on how NetOps, Network Performance Management, Network Observability and related technologies will evolve and impact business in 2025 ...
In APMdigest's 2025 Predictions Series, industry experts offer predictions on how Observability and related technologies will evolve and impact business in 2025. Part 6 covers cloud, the edge and IT outages ...
In APMdigest's 2025 Predictions Series, industry experts offer predictions on how Observability and related technologies will evolve and impact business in 2025. Part 5 covers user experience, Digital Experience Management (DEM) and the hybrid workforce ...
In APMdigest's 2025 Predictions Series, industry experts offer predictions on how Observability and related technologies will evolve and impact business in 2025. Part 4 covers logs and Observability data ...
In APMdigest's 2025 Predictions Series, industry experts offer predictions on how Observability and related technologies will evolve and impact business in 2025. Part 3 covers OpenTelemetry, DevOps and more ...
In APMdigest's 2025 Predictions Series, industry experts offer predictions on how Observability and related technologies will evolve and impact business in 2025. Part 2 covers AI's impact on Observability, including AI Observability, AI-Powered Observability and AIOps ...
The Holiday Season means it is time for APMdigest's annual list of predictions, covering IT performance topics. Industry experts — from analysts and consultants to the top vendors — offer thoughtful, insightful, and often controversial predictions on how Observability, APM, AIOps and related technologies will evolve and impact business in 2025 ...
Technology leaders will invest in AI-driven customer experience (CX) strategies in the year ahead as they build more dynamic, relevant and meaningful connections with their target audiences ... As AI shifts the CX paradigm from reactive to proactive, tech leaders and their teams will embrace these five AI-driven strategies that will improve customer support and cybersecurity while providing smoother, more reliable service offerings ...
We're at a critical inflection point in the data landscape. In our recent survey of executive leaders in the data space — The State of Data Observability in 2024 — we found that while 92% of organizations now consider data reliability core to their strategy, most still struggle with fundamental visibility challenges ...
