To address the rapidly evolving needs of IT Service Management (ITSM) customers, BMC Software is launching product enhancements that help customers choose the right ITSM option for their particular situation.
BMC’s enhanced ITSM offerings provide a choice of basic and comprehensive service support platforms, delivered either on-premise or on-demand, and optimizes service support across the following four areas:
* Service Desk Optimization — Standardize, consolidate, and simplify support operations
* Service Catalog and Request Management — Maintain a catalog of services to streamline requests and improve demand planning
* Service Asset Lifecycle — Manage cost, improve utilization, and comply with internal and external configuration and usage policies
* Comprehensive Change and Release Management — Plan and manage all changes according to standards
Specific customer and industry product enhancements include:
* Out-of-the-box templates for cloud lifecycle management
* Ad-hoc web reporting
* Dynamic homepage UI with fly-out menus and people management console
* Decommission scheduler for virtual machines
* Upgrade wizard for managing software licenses
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