EasyVista Inc., a member of the Staff&Line Group, has launched EasyVista Analytics, a new service that helps organizations run more efficient ITSM operations by providing insight into the quality of their solution set-up, to predict how potential issues may impact the business.
EasyVista Analytics is a free module for EasyVista.com’s SaaS customers, offering powerful, comprehensive and easy-to-read key performance indicators (KPIs) that enable organizations to view, monitor and analyze their operations and perform quality audits automatically.
EasyVista Analytics offers the following functionality:
Benchmarks: Assesses solution efficiency and operations quality against industry standards.
Discovery: Automatic identification of significant performance issues and bottlenecks.
Predictions: Analyzes potential impacts on operations and related business issues.
Recommendations: Suggests solutions to fix issues, before they impact the business.
Monitoring: Tracks a list of more than 30 KPIs.
Transparency: Full disclosure of SaaS availability based on Service Level Agreement (SLA) per month.
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