Aito Technologies, a provider of Customer Experience Analytics (CEA) for mobile operators, has acquired the assets of Finnish Mobile Data Service Analysis company, Iptune.
The acquisition is part of Aitoâ's growth strategy in strengthening the market leader position within CEA.
By integrating the Iptune Service Manager technology (renamed Mobile Data Insight) into Aito CEA customer care and network troubleshooting modules, a mobile operator's network operations and customer care staff will be provided with a more comprehensive and exact understanding of network performance affecting subscribers right down to technical details of individual subscriber sessions and root causes in real time.
Commenting on the acquisition, Aito's CEO, Anssi Tauriainen said: "Iptune is a natural fit to Aito CEA network and customer care capabilities. With Mobile Data Insight we can now offer more detailed analysis of mobile data network quality, performance and provide insights to the impacts felt by groups or individual subscribers."
As part of the acquisition, Iptune customers were transferred to Aito including, Network Norway (a part of Tele2 Norway) and Mauritius Telecom (a strategic partner of France Telecom operating under the Orange brand).
Aito completed the Iptune acquisition on February 1, 2013 and Mobile Data Insight is immediately available for use within Aito CEA customer care and network troubleshooting modules.
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