Aternity announced an integration with Intel Endpoint Management Assistant (Intel ® EMA) that will enable customers to provide DEM and IT support for Intel vPro platform-based devices, whether in-office or working remotely.

The combination of Aternity and Intel EMA gives customers unmatched visibility and control over their employees’ digital experience through the proactive identification of performance issues and remote remediation, even when devices are powered off or have an unresponsive operating system.

These latest generation systems provide enterprises with improved performance along with enhanced remote monitoring and management capabilities, such as those provided by Intel EMA.

Together, Aternity and Intel are providing customers with key capabilities to remotely service employees:

- Proactive identification and resolution of employee experience issues: Leveraging AIOps and event correlation, customers can proactively identify issues and resolve them directly from within Aternity DEM.

- Device performance improvements without interruption: With Aternity’s deep insight into the employee experience, IT teams can leverage Intel® EMA to remotely resolve issues without impacting the employee experience.

- Seamless device updates: Aternity DEM enables IT teams to pinpoint the best time to update a device, and Intel EMA gives them the ability to power on the system and update the device remotely.

- Remote discovery and management of unresponsive systems: IT teams now can launch Intel EMA directly from the Aternity dashboard to investigate and remediate OS-level failures without the need for in-person support.

“Intel’s collaboration with Aternity gives customers the ability to remotely manage their Intel devices and helps ensure they are optimized for remote employees,” said P.J. Malloy, CTO, Aternity. “Together Intel and Aternity are helping enterprises enable a truly productive and satisfied hybrid workforce.”