Axios Systems launched the latest version of the assyst IT Service Management (ITSM) solution.
The software combines all ITIL/ITSM processes in a single solution and our latest release includes IT Resource Performance Management (IT RPM), guided help, enhanced reporting and enhancements to the assystNET self-service portal.
IT RPM promotes collaboration and innovation within IT, helping to establish IT as a business driver while reducing incoming calls to the service desk. It also allows a business to leverage staff as a valuable asset through rapid capture and transfer of knowledge as an integrated part of service management processes through crowdsourcing, leaderboards and social profiles.
The easy-to-use Reporting Wizard allows users to easily create complex reports from scratch. Reports can be published to the assystNET self-service portal, including custom dashboards which can be scheduled to update on a regular basis. Business and IT Users can subscribe to automatic report update notifications to ensure they have the latest performance metrics.
Tasos Symeonides, CEO at Axios Systems, said, "We are confident that the next evolution of assyst will help our customers to deliver the most innovative ITSM product on the market to their end users. We continually invest in the user experience to ensure our customers can provide the best service and support to their users and are excited about our new developments and a successful 2014."
The Latest
In a fast-paced industry where customer service is a priority, the opportunity to use AI to personalize products and services, revolutionize delivery channels, and effectively manage peaks in demand such as Black Friday and Cyber Monday are vast. By leveraging AI to streamline demand forecasting, optimize inventory, personalize customer interactions, and adjust pricing, retailers can have a better handle on these stress points, and deliver a seamless digital experience ...
Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...
New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...
Leaders in the financial services sector are bullish on AI, with 95% of business and IT decision makers saying that AI is a top C-Suite priority, and 96% of respondents believing it provides their business a competitive advantage, according to Riverbed's Global AI and Digital Experience Survey ...
SLOs have long been a staple for DevOps teams to monitor the health of their applications and infrastructure ... Now, as digital trends have shifted, more and more teams are looking to adapt this model for the mobile environment. This, however, is not without its challenges ...
Modernizing IT infrastructure has become essential for organizations striving to remain competitive. This modernization extends beyond merely upgrading hardware or software; it involves strategically leveraging new technologies like AI and cloud computing to enhance operational efficiency, increase data accessibility, and improve the end-user experience ...
AI sure grew fast in popularity, but are AI apps any good? ... If companies are going to keep integrating AI applications into their tech stack at the rate they are, then they need to be aware of AI's limitations. More importantly, they need to evolve their testing regiment ...
If you were lucky, you found out about the massive CrowdStrike/Microsoft outage last July by reading about it over coffee. Those less fortunate were awoken hours earlier by frantic calls from work ... Whether you were directly affected or not, there's an important lesson: all organizations should be conducting in-depth reviews of testing and change management ...
In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...
On average, only 48% of digital initiatives enterprise-wide meet or exceed their business outcome targets according to Gartner's annual global survey of CIOs and technology executives ...