The APM Blog
When rolling out an Application Performance Management (APM) solution, selection of your Manager of Managers (MoM) and how it will support the overall solution is critical ...
If you're an IT executive trying to take control of your environment and optimize it for business outcomes — you're likely to be getting a lot of advice from a wide range of glib sources, and very little actual support ...
The typical procurement approach, reducing everything down to a common level so they can compare "apples with apples", is very understandable because it makes selection easier. But this approach runs the risk of killing any opportunity for innovation ...
In a large data center, an application performance management (APM) solution can generate thousands of metric data points per second. This data avalanche will contain the health information about the IT environment and the challenge is to manage the sheer scale of this data ...
“Analytics”, according to IT vendors, can save time, money and improve decision-making. Unfortunately, “analytics” is being thrown around generically by vendors in many different contexts, representing a wide range of capabilities that are as different as polar bears and Amazonian ants. As a result, “analytics” has become ambiguous and poorly defined ...
A strong core alignment with the right vendor can potentially help to prepare you for both the cultural and the technical challenges inherent in cloud with some level of cohesiveness. So here are a few things — in a master check list – if you are seeking a Virgil to lead you through Dante's Cloudy Inferno ...
"We've really graduated from the spreadsheet. Today's organizations need to respond much more quickly to market conditions. That means putting more information in the hands of more people in a organization. It's not just an issue of getting information to a few data analysts who are going to interact with the data warehouse." Sound familiar?
By embracing End-User-Experience (EUE) measurements as a key vehicle for demonstrating productivity, you build trust with your constituents in a very tangible way. The translation of IT metrics into business meaning (value) is what APM is all about. The goal here is to simplify a complicated technology space by walking through a high-level view within each core element. I’m suggesting that the success factors in APM adoption center around the EUE and the integration touch points with the Incident Management process ...
User Experience Management (UEM) continues to capture interest in the marketplace. And yet it remains somewhat elusive ... A major investment bank graciously invited me to an interactive session at the Boston Harbor Hotel ... So I thought I’d reprise some of my thoughts from the Q&A for you who couldn’t attend ...
Application Performance Management (APM) is currently going through a revitalization following cloud and DevOps technology evolutions (possibly revolutions), as well as innovation in areas such as analytics and real-time monitoring, so it is timely to define exactly what is meant by the term ...
Gartner has defined five dimensions for managing application performance, and this article outlines how the Auto Club Group prioritizes each of these dimensions -- based on our experience over the last six years spent fine tuning different facets of the model to better support the business ...
Lately both APM and UEM have received dramatic levels of attention across the industry -- with the common perception that UEM is a critical wing/adjunct of APM. I would argue that this is only a part of the picture. User Experience Management also has strong business impact, governance, service level and user productivity implications that transcend performance management ...
Today's Cloud services are enabling organizations of all sizes across a rapidly expanding array of industries to capture data, analyze its implications and disseminate timely insight so end-users and executives can act more effectively ...
In Part I of this blog, we looked at the importance of defining the need for ITIL certification beyond one’s real-world experience. Part II will present a perspective on identifying the right training solution for your needs ...
As someone who might call himself a “humanist” who has worked 31 years in high technology as of this April – I’ve developed a few areas of persistent complaint that seem to reoccur without getting much better. And having spent thirty-one years in the industry, and therefore getting old — I guess I’ve come to feel entitled to a little orneriness from time to time.
Of course, no self-respecting turkey would vote for Christmas. It would be suicidal! But is it suicidal for Local Government IT departments to vote for implementing Application Performance Management (APM)? It seems many technical departments think it is ...
On the one hand, many in the industry have begun to dismiss the CMDB as well past its prime, at least in terms of industry hype and attention. For this rather significant population, the CMDB has evolved into a complex and demanding data store with tangible but difficult-to-justify benefits, with questionable relationships to cloud computing and other more dynamic technologies and trends. On the other hand, there have been some significant improvements over the last three to four years ...
Public Cloud customers are finding that, while Cloud services are easy to consume, they are not as easy to govern and manage. This abstraction layer means that traditional APM solutions may not be as useful as they once were. As a result, many CIOs are finding it necessary to reevaluate management portfolios for Cloud-readiness ...
As a continuation of the APMdigest list of predictions for 2012, industry experts offer 5 predictions specifically on how BSM and ITIL will change this year ...
In this two-part blog, we will first take a look at defining the need for ITIL certification (part I) ...
