BMC Software Empowers Business Users with Self Service
Introducing New BMC Control-M Self Service
January 24, 2011
Share this

BMC Software has introduced BMC Control-M Self Service, the industry’s first workload automation solution designed specifically with the business user in mind. Now through the use of Control-M, BMC’s workload automation solution, business users can check the status of their work, make workload processing changes for their business transactions and access a service catalog of predefined workloads, all through a simple and secure web-based interface.

Some organizations have sought to enable business users to perform routine requests on their own by providing restricted access to workload automation tools, a process that requires extensive training on technical applications. With the BMC Control-M Self Service solution, armed with only a browser, business users can easily view and request IT workload services needed to support internal and external customers without the need for expert knowledge of multiple workload automation tools.

Organizations need a way for business users to quickly, securely and easily get status information on their event driven and scheduled processing transactions with the ability to make policy managed changes to those transactions. BMC Control-M Self Service provides access to a service catalog that enables business users to initiate services that are important to the business, such as changes to transactions, all on a controlled and secure platform.

And with its simple and secure user interface, the BMC Control-M Self Service solution eliminates the delay of information caused with service requests, allowing the business user to provide better and more timely service to internal and external customers.

The new capabilities also empower IT to greatly reduce costs as Control-M Self Service eliminates service desk tickets (often accruing hundreds per day at some organizations) and the work associated with them, providing IT administrators the ability to maintain ultimate control over the workload automation process and their IT priorities.

Playing a key role in BMC’s BSM strategy, BMC Control-M manages and runs workloads in physical, virtual and cloud environments with Dynamic Workload Management and workload policies that leverage virtual resources and private and public clouds as needed to complete workload processing and ensure SLAs are met.

Over 2,000 organizations have converted more than 5 million automation tasks to BMC Control-M.

Share this

The Latest

December 18, 2024

Industry experts offer predictions on how NetOps, Network Performance Management, Network Observability and related technologies will evolve and impact business in 2025 ...

December 17, 2024

In APMdigest's 2025 Predictions Series, industry experts offer predictions on how Observability and related technologies will evolve and impact business in 2025. Part 6 covers cloud, the edge and IT outages ...

December 16, 2024

In APMdigest's 2025 Predictions Series, industry experts offer predictions on how Observability and related technologies will evolve and impact business in 2025. Part 5 covers user experience, Digital Experience Management (DEM) and the hybrid workforce ...

December 12, 2024

In APMdigest's 2025 Predictions Series, industry experts offer predictions on how Observability and related technologies will evolve and impact business in 2025. Part 4 covers logs and Observability data ...

December 11, 2024

In APMdigest's 2025 Predictions Series, industry experts offer predictions on how Observability and related technologies will evolve and impact business in 2025. Part 3 covers OpenTelemetry, DevOps and more ...

December 10, 2024

In APMdigest's 2025 Predictions Series, industry experts offer predictions on how Observability and related technologies will evolve and impact business in 2025. Part 2 covers AI's impact on Observability, including AI Observability, AI-Powered Observability and AIOps ...

December 09, 2024

The Holiday Season means it is time for APMdigest's annual list of predictions, covering IT performance topics. Industry experts — from analysts and consultants to the top vendors — offer thoughtful, insightful, and often controversial predictions on how Observability, APM, AIOps and related technologies will evolve and impact business in 2025 ...

December 05, 2024
Generative AI represents more than just a technological advancement; it's a transformative shift in how businesses operate. Companies are beginning to tap into its ability to enhance processes, innovate products and improve customer experiences. According to a new IDC InfoBrief sponsored by Endava, 60% of CEOs globally highlight deploying AI, including generative AI, as their top modernization priority to support digital business ambitions over the next two years ...
December 04, 2024

Technology leaders will invest in AI-driven customer experience (CX) strategies in the year ahead as they build more dynamic, relevant and meaningful connections with their target audiences ... As AI shifts the CX paradigm from reactive to proactive, tech leaders and their teams will embrace these five AI-driven strategies that will improve customer support and cybersecurity while providing smoother, more reliable service offerings ...

December 03, 2024

We're at a critical inflection point in the data landscape. In our recent survey of executive leaders in the data space — The State of Data Observability in 2024 — we found that while 92% of organizations now consider data reliability core to their strategy, most still struggle with fundamental visibility challenges ...