Catchpoint has added "user sentiment" to its advanced monitoring platform, combining Synthetic, Network, Endpoint and Real User Monitoring capabilities.
This new integrated capability provides enterprises with broader insights into the overall health and performance of all their digital services and applications, ensuring excellent user experiences.
“In this rapidly expanding global digital economy, companies must deliver great user experiences to their customers and employees to be commercially successful. Business success is synonymous with high quality of user experience. For that reason, improving that experience is a top business priority,” said Mehdi Daoudi, CEO of Catchpoint. “User sentiment is all about monitoring and analyzing what users say and feel about your service, so it’s a critical component of DEM. With the integration of user sentiment into our platform, companies can now leverage the most complete telemetry, to increase visibility and context, resulting in fewer blind spots and a faster way to resolve digital performance degradation.”
Additionally, Catchpoint announces WebSee.com a free resource that leverages the same user sentiment capabilities designed to help organizations and users respond to, and better deal with, service outages. WebSee collects and analyzes global user sentiment data that is then verified by Catchpoint’s platform. Users can self-report issues with a website directly on the site or download a Catchpoint browser extension, which collects user metrics for any web app, and can report these metrics in real-time.
This free solution is delivered through three core capabilities:
1. User sentiment analysis: Collects and analyzes global user sentiment data
2. User self-reporting: Users can self-report outages or performance issues directly on the WebSee site or via a free browser extension
3. Verified by Catchpoint: Significant outages or performance degradations reported by users will be verified by Catchpoint and will be reported on WebSee.com
Catchpoint DEM platform customers will have access to the new user sentiment capability in mid-summer 2020.
WebSee.com is available now for anyone. WebSee browser extension will be available in the Chrome WebStore within the next few days.
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