Centreon Software Systems announced a technology alliance with Accedian.

Accedian SkyLIGHT PVX is now fully integrated with Centreon EMS for end-to-end IT monitoring to facilitate improved digital user experience across dynamic hybrid, multi-cloud and physical networks. Enterprise ITOps can now rely on business-aware IT performance that also accounts for end users’ application performance needs. The integrated solution preempts risks from service degradation and improves resolution times for optimal service delivery of business-critical user applications.

“We recognize that multi-cloud computing workloads are expanding, and digital multimedia users are becoming the norm. As a result, ITOps are paying more attention to end users’ quality of experience. By interconnecting views with Accedian’s SkyLIGHT™ PVX, Centreon is raising the bar and setting new best-in-class standards to meet the evolving IT monitoring needs of today’s enterprise customer,” explains Marc-Antoine Hostier, Chief Sales Officer, Centreon.

“For enterprises in need of best-in-class performance monitoring solutions to cover growing infrastructure complexities and rising user expectations, the integration of our Accedian SkyLIGHT™ PVX with Centreon’s EMS infrastructure monitoring platform offers a simplified solution to optimize service delivery. By providing ITOps with links to valuable back-end context, the integration delivers telling insights into how issues in the infrastructure and application layers impact actual, real-time user experience. Ultimately, these insights also improve business front line performance,” Sergio Bea, VP, Enterprise & Channels, Accedian.

SkyLIGHT PVX delivers unified network and application performance monitoring down to the transaction level, with best-in-class resolution and velocity. Through the technology alliance with Centreon EMS, ITOps are now able to:

- instantly retrieve key end user experience metrics, e.g. network latency, application response time or transaction performance, mapped to infrastructure availability and performance indicators in real time on a user-friendly dashboard.

- implement business application service maps, aggregating end user performance metrics with infrastructure metrics to produce a correlated picture with intuitive drill-down capabilities to identify root causes.

- generate end user experience-aware reports about SLA compliance, MTBF, MTTR, and critical business operation metrics, which can further feed SkyLIGHT™ PVX’s business analytics for faster and smarter remediation.