Cherwell Software announced an integrated solution that combines Cisco’s Application Centric Infrastructure (Cisco ACI) with Cherwell’s IT Service Management (ITSM) platform.
This solution is designed to provide a more accurate and up-to-date view of overall IT infrastructure and enable companies to make faster and better-informed decisions related to change management, incident resolution, system configuration and more.
Business needs from IT are constantly changing and while the number of devices connected to the network are increasing exponentially, time to deliver applications and associated services is decreasing. Further, the hybrid nature of data centers means application components are simultaneously residing in and continuously moving across cloud and on-premises infrastructure. Thus the challenge of delivering IT services to satisfy the fast-paced business requirements needs a revolutionary approach.
As noted in Cisco’s Data Center Blog, “IT departments are facing increasing demands for providing quick and flexible business services. Cisco ACI and Cherwell joint solution provides a fully-automated policy based enterprise service management solution to address these challenges.”
Cisco ACI provides an application-level policy model that abstracts the infrastructure details all the way up to business service requirements. Cherwell ITSM and Cisco ACI complement each other by providing a singular view of the entire IT infrastructure and its relation to enterprise business services. This visibility provides several contextual dimensions to the IT enterprise and enables robust IT Operations and Management.
The Cisco ACI integration will be available on the Cherwell mApp Exchange.
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