Cherwell Software announced that Craig Baxter has joined the company as Vice President of Product Management, and Josh Caid has been appointed to the newly created position of Vice President of Innovation.
Most recently Baxter served as GM for HDI, part of UBM Tech, for over seven years. Prior to that, he served as VP of Application Development at First Data Corporation and provided leadership in software development, product development, and operations. Baxter adds to the ITSM “DNA” at Cherwell and will drive the customer-focused product development for which Cherwell is known.
Caid, a Cherwell veteran since its inception, will increase his focus on product and technology innovation across the company. Under Caid’s leadership of product management, Cherwell was awarded Pink Elephant’s Innovation of the Year. Cherwell’s pace of innovation is rapid, and new features and enhancements are released on a quarterly basis.
“We are pleased to have Craig Baxter join Cherwell and excited for Josh Caid to focus on innovation at Cherwell. Both Craig and Josh bring exceptional experience and represent the core values of Cherwell’s culture: putting customers first, developing innovative products and delivering outstanding customer service.” said Vance Brown, CEO of Cherwell.
“Cherwell’s commitment to customers, while delivering intuitive and powerful solutions, is unrivaled among vendors in the ITSM industry,” said Baxter. “During my tenure at HDI, I spoke with hundreds of IT professionals, and Cherwell is the only ITSM vendor about whom I never heard a negative word spoken. Joining a company like Cherwell, whose values align with those of their customers, is an amazing opportunity.”
"At Cherwell, we have always focused on delivering creative solutions to the problems IT departments face,” said Caid. “I’m excited to dedicate my focus to innovation with Craig Baxter joining the team to lead product management. I am confident that under Craig’s leadership, Cherwell will continue to deliver a best-in-class ITSM solution that is easy to use, configure and customize without limits."
The Latest
In the heat of the holiday online shopping rush, retailers face persistent challenges such as increased web traffic or cyber threats that can lead to high-impact outages. With profit margins under high pressure, retailers are prioritizing strategic investments to help drive business value while improving the customer experience ...
In a fast-paced industry where customer service is a priority, the opportunity to use AI to personalize products and services, revolutionize delivery channels, and effectively manage peaks in demand such as Black Friday and Cyber Monday are vast. By leveraging AI to streamline demand forecasting, optimize inventory, personalize customer interactions, and adjust pricing, retailers can have a better handle on these stress points, and deliver a seamless digital experience ...
Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...
New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...
Leaders in the financial services sector are bullish on AI, with 95% of business and IT decision makers saying that AI is a top C-Suite priority, and 96% of respondents believing it provides their business a competitive advantage, according to Riverbed's Global AI and Digital Experience Survey ...
SLOs have long been a staple for DevOps teams to monitor the health of their applications and infrastructure ... Now, as digital trends have shifted, more and more teams are looking to adapt this model for the mobile environment. This, however, is not without its challenges ...
Modernizing IT infrastructure has become essential for organizations striving to remain competitive. This modernization extends beyond merely upgrading hardware or software; it involves strategically leveraging new technologies like AI and cloud computing to enhance operational efficiency, increase data accessibility, and improve the end-user experience ...
AI sure grew fast in popularity, but are AI apps any good? ... If companies are going to keep integrating AI applications into their tech stack at the rate they are, then they need to be aware of AI's limitations. More importantly, they need to evolve their testing regiment ...
If you were lucky, you found out about the massive CrowdStrike/Microsoft outage last July by reading about it over coffee. Those less fortunate were awoken hours earlier by frantic calls from work ... Whether you were directly affected or not, there's an important lesson: all organizations should be conducting in-depth reviews of testing and change management ...
In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...
