Compuware Corporation launched a new international transaction web-performance benchmark, measuring the web performance of a multi-step banking transaction for leading UK banking institutions.
Co-operative Bank provided the best response time across eleven companies in the new benchmark.
The UK Banking Account Details Business Process benchmark emulates a typical banking transaction to review account details across multiple pages from account login to account summary and logout. It uses a real end-user account across three metrics - response time, availability and consistency. This real-world view of web performance helps companies better understand the experiences being delivered to their customers.
"A first step towards optimizing website performance to meet customers' expectations is comparison to top companies in your industry," said Jonathan Ranger, Gomez Benchmark Practice Director at Compuware. "Leading banking institutions in the UK that use the new transaction benchmark to track and measure the performance of their transactions gain a fundamental measurement of the quality of their customers' online experiences."
Gomez Benchmarks are an impartial, quantitative measurement of comparative web and mobile site performance and rank the web and mobile performance of companies across three key metrics:
* Response Time — measures the time elapsed while downloading a page or an entire multistep transaction process.
* Availability — measures the percentage of successfully completed tests out of total test attempts for the measurement period.
* Consistency — measures the standard deviation of the response time of successful tests completed.
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