Feature Articles
The performance gap between customer experience leaders and runners-up is widening, with those on top being disproportionately rewarded. Gartner said organizations must ignore three myths in order to achieve a superior customer experience ...
Most organizations are undergoing a digital transformation that directly impacts how they do business, yet 70 percent of employees have not mastered the skills they need for their jobs today, and 80 percent of employees do not have the skills needed for their current and future roles, according to Gartner ...
Despite their benefits, containerized application environments have created exponential complexity in cloud-based application management and monitoring. "Seven Trends in Docker Container Monitoring," a study conducted by CA Technologies in collaboration with Gatepoint Research, identifies 7 key container challenges and trends ...
Cloud computing ranks as the top risk concern for executives in risk, audit, finance and compliance, according to the latest survey by Gartner ...
Organizations continue to increase their investment and evolve their cloud environments in order to leverage the technology to drive their business forward, according to the 2018 Cloud Computing Survey from IDG. With 73% of organizations having at least one application, or a portion of their computing infrastructure already in the cloud, it is no longer a question of if organizations will adopt cloud, but how ...
Gartner unveiled the CX Pyramid, a new methodology to test organizations’ customer journeys and forge more powerful experiences that deliver greater customer loyalty and brand advocacy ...
Over the past year, the enterprise network grew significantly more complicated, creating new challenges for network professionals, according to IDG’s 8th annual State of the Network study. Internet of Things (IoT) projects, the demands of an increasingly mobile workforce, and an explosion of apps prompted network professionals to enhance their network infrastructure and the skillsets needed to support it. Network professionals are now being asked to help shape IT strategy ...
As organizations continue to embrace digital transformation, they are finding that digital business is not as simple as buying the latest technology — it requires significant changes to culture and systems. A recent Gartner, Inc. survey found that only a small number of organizations have been able to successfully scale their digital initiatives beyond the experimentation and piloting stages. Gartner has identified six barriers that CIOs must overcome to transform their organization into a digital business ...
Companies using cloud technologies to automate their legacy applications and IT operations processes are gaining a significant competitive advantage over those behind the curve, according to a new report from Capgemini and Sogeti, The automation advantage: Making legacy IT keep pace with the cloud ...
When it comes to their own companies, 50% of IT stakeholders think they are leaders and will disrupt, while 50% feel they are behind and will be disrupted by the competition in 2018, according to a new survey of IT stakeholders from Alfresco Software and Dimensional Research. The report, Digital Disruption: Disrupt or Be Disrupted, is a wake-up call for the C-suite ...
As many IT workers develop greater technology skills and apply them to advance their careers, many digital workers in non-IT departments believe their CIO is out of touch with their technology needs. A Gartner, Inc. survey found that less than 50 percent of workers (both IT and non-IT) believe their CIOs are aware of digital technology problems that affect them ...
While DevSecOps, much like DevOps itself, is more about changing IT culture than employing certain types of technology, some tools can be an important support. To find out what the right tools are, DEVOPSdigest asked experts from across the IT industry for their opinions on the top tools to support DevSecOps ...
Customer service is king for IT decision-makers in the UK when it comes to the key checklist of what they look for in an IT vendor, according to a new study by Cogeco Peer 1. The vast majority of respondents (85%) believe that their organization’s most prominent current IT vendor can improve its service ...
APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation. Part 7, the last installment, offers some final thoughts about "tools" that are not necessarily technology ...
APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation. Part 6 covers the development process ...
APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation. Part 5 is all about data ...
APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation. Part 4 covers communication and collaboration ...
APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation. Part 3 covers analytics, AI and machine learning ...
APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation. Part 2 covers the network and the cloud ...
Almost every company is facing the challenge of digital transformation today. This means rethinking and retooling your company to compete and succeed in an increasingly digital world. While digital transformation is not only about technology, the right tools can help. To find out what these right tools are, APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation ...
Growth tops the list of CEO business priorities in 2018 and 2019, according to a recent survey of CEOs and senior executives by Gartner, Inc. However, the survey found that as simple, implemental growth becomes harder to achieve, CEOs are concentrating on changing and upgrading the structure of their companies, including a deeper understanding of digital business ...
A study conducted by SAP found that digital transformation was cited as a top-three driver of future revenue, across all industries and among companies of all sizes. The study found that digital leaders hold four key traits ...
The growing urgency of enterprises to digitally transform their business operations and enhance customer experience was the driving force behind much of the growth in outsourcing innovation, contract awards and spending in 2017, according to the ISG Momentum Annual Report ...
Organizations are embracing digital transformation, as 89% have plans to adopt or have already adopted a digital-first business strategy, according to the 2018 IDG Digital Business Survey ...
Managing emerging technologies such as Cloud, microservices and containers and SDx are driving organizations to redefine their IT monitoring strategies, according to a new study titled 17 Areas Shaping the Information Technology Operations Market in 2018 from Digital Enterprise Journal (DEJ) ...
