Freshworks announced Freshservice for Business Teams, which enables departments outside of the IT function like HR, facilities, legal and finance to securely provide uninterrupted service delivery within each department.
Launching Freshservice for Business Teams – an enterprise service management solution (ESM) – builds on Freshworks’ mission of helping every employee thrive with modern, easy, affordable products.
“Thousands of Freshworks customers already use Freshservice beyond IT to support internal stakeholders,” said Prakash Ramamurthy, CPO at Freshworks. “With Freshservice for Business Teams, companies of all sizes can benefit from service management principles in non-IT departments. Every part of the business deserves uninterrupted service delivery.”
What makes Freshservice for Business Teams unique is its “Workspaces” modules that empower the HR team, or finance manager, with the ability to securely manage and automate tasks using the Freshservice capabilities they specifically need. Multiple teams can coexist in one Freshservice instance and delegate administration to ensure business functions only see the data and capabilities relevant to their department.
In addition to extending service management beyond IT, Freshworks continues to invest in IT operations management capabilities to strengthen existing capabilities and help IT teams keep the business up and running. These include alert management notifications via WhatsApp, Microsoft Teams and the Freshservice mobile app (iOS and Android). Access to these channels streamlines incident management and enables 24/7 agent availability, resulting in faster resolution of critical incidents.
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