GAVS Technologies (GAVS) and Cherwell Software entered into a Technology Alliance Partnership, to deliver ZIF (Zero Incident Framework), an Artificial Intelligence (AI) based Technology Operations (AIOps) solution to mutual customers.
ZIF, through its AI based predictive analytics and bot-based automation tool, aims to bring service reliability assurance to Cherwell Service Management.
ZIF interfaces with various application and infrastructure monitoring tools and provides AI insights to Cherwell. The ZIF platform supports integrations with 85-plus monitoring tools and has 300-plus bots that provide IT Operation automation.
“ZIF is a true AI driven solution that provides predictive analytics and insights to clients expeditiously and in a frictionless manner for optimizing IT Operations,” said Sumit Ganguli, CEO, GAVS. “Perfectly suited for the medium and large enterprise market.”
“Cherwell is committed to helping our customers increase their overall IT and digital operational maturity,” said Scott Gainey, CMO for Cherwell. “This new integration and partnership with GAVS provides a powerful solution that can increase service availability and application performance through proactive remediation of incidents and predictive risk management.”
Cherwell’s Technology Alliance Partner (TAP) Program is focused on providing customers with best of breed choices as they build out their IT operations and ultimately extend service management more broadly across the enterprise. GAVS is leveraging Cherwell’s mApp (Mergeable Application) functionality to integrate ZIF modules for improved service delivery. The ZIF – IT Service Analytics (ITSA) module is currently available in the Cherwell Marketplace as an out-of-the-box mApp that complements Cherwell Service Management by reducing response times and improving incident resolution times. Additional ZIF modules will be available in the future.
In addition to the technical integration, GAVS Technologies has joined Cherwell’s Channel Partner program as a reseller and delivery provider. This allows GAVS Technologies to resell Cherwell solutions and deliver related professional services in the US, Middle East and India. The channel relationship provides GAVS Technologies customers with services focused on helping them achieve sustainable outcomes using Cherwell IT Service Management and GAVS Technologies’ ZIF.
The Latest
Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...
New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...
Leaders in the financial services sector are bullish on AI, with 95% of business and IT decision makers saying that AI is a top C-Suite priority, and 96% of respondents believing it provides their business a competitive advantage, according to Riverbed's Global AI and Digital Experience Survey ...
SLOs have long been a staple for DevOps teams to monitor the health of their applications and infrastructure ... Now, as digital trends have shifted, more and more teams are looking to adapt this model for the mobile environment. This, however, is not without its challenges ...
Modernizing IT infrastructure has become essential for organizations striving to remain competitive. This modernization extends beyond merely upgrading hardware or software; it involves strategically leveraging new technologies like AI and cloud computing to enhance operational efficiency, increase data accessibility, and improve the end-user experience ...
AI sure grew fast in popularity, but are AI apps any good? ... If companies are going to keep integrating AI applications into their tech stack at the rate they are, then they need to be aware of AI's limitations. More importantly, they need to evolve their testing regiment ...
If you were lucky, you found out about the massive CrowdStrike/Microsoft outage last July by reading about it over coffee. Those less fortunate were awoken hours earlier by frantic calls from work ... Whether you were directly affected or not, there's an important lesson: all organizations should be conducting in-depth reviews of testing and change management ...
In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...
On average, only 48% of digital initiatives enterprise-wide meet or exceed their business outcome targets according to Gartner's annual global survey of CIOs and technology executives ...
Artificial intelligence (AI) is rapidly reshaping industries around the world. From optimizing business processes to unlocking new levels of innovation, AI is a critical driver of success for modern enterprises. As a result, business leaders — from DevOps engineers to CTOs — are under pressure to incorporate AI into their workflows to stay competitive. But the question isn't whether AI should be adopted — it's how ...
