New Relic announced the launch of platform innovations designed to give IT teams the comprehensive data and real-time insights they need to resolve incidents faster and limit business disruptions. 

The innovations include:

• Transaction 360 drives 5x faster issue resolution by providing a dynamic view of business-critical transactions across the entire tech stack. This helps IT teams troubleshoot problems across all the services that make up a transaction with one click, without losing context.
• Service Architecture Intelligence simplifies service, infrastructure, incident and quality management by consolidating critical knowledge on these aspects into customizable catalogs, scorecards, teams and maps.

“IT teams today are stretched thin trying to get a complete picture of the multitude of services they need to continually manage in highly dynamic environments,” said New Relic Chief Product Officer Manav Khurana. “Lack of real-time visibility is expensive for businesses, as delayed issue resolution leads to revenue loss and erosion of customer trust. These innovations to our Intelligent Observability Platform empower teams to overcome these barriers and remove the manual work typically required by many aspects of their jobs, whether it’s getting a real-time picture of which service is causing an issue within a transaction, or quickly locating the person with mission-critical knowledge of a customer environment.”

Transaction 360 accelerates issue resolution 5x by automatically gathering critical telemetry data across services for every transaction

• Immediate context for resolving issues, as the solution automatically gathers critical telemetry, alerts, and change data for relevant services and components.
• Dynamic flow maps provide a real-time view of all the services and dependencies of a transaction, so DevOps teams don’t need to manually keep up with continually changing participating transaction components.
• Historic traffic flow data, enabling teams to rewind weeks or even months.
• The most powerful observability experience on the market, combined with APM 360 that reduces MTTR and increases DevOps productivity.

Service Architecture Intelligence automatically consolidates essential knowledge for services, scaling IT team productivity and software release velocity: 

• Catalogs to automatically consolidate and centralize essential knowledge for services in one place, creating a central system of record for the enterprise.
• Teams feature connects ownership information for interdependent services and facilitates collaboration across the enterprise.
• Scorecards to define, track, improve and standardize engineering best practices that scale team performance.
• Maps that visualize the entire architecture of multiple services in one view, for faster onboarding and troubleshooting. 

Customers can now access Transaction 360 and Service Architecture Intelligence as part of the New Relic Intelligent Observability Platform.