NinjaOne® announced expanded capabilities to help IT teams improve users’ experiences with their devices.
The new use cases include self-service workflows, end-user dashboards, and user-centric automations to make organizations and their employees more efficient and productive.
NinjaOne’s expanded offerings help IT and MSP teams improve the digital employee and user experience with:
- Intelligent Self-Service: Comprehensive web and mobile portals allow users to resolve common IT needs independently – from file recovery to software installation – reducing wait times and IT workload through automated request handling.
- People-First IT Management: User-centric dashboards and workflows prioritize employee experience over device management, helping IT teams better understand and address individual needs to maximize productivity.
- Proactive Experience Management: Real-time endpoint monitoring with automated remediation capabilities lets IT teams identify and resolve issues before they impact users, often without manual intervention to ensure consistent, simple technology experiences.
“NinjaOne is a natural fit for addressing digital employee experience use cases. Supporting end user productivity is what drives IT activities – DEX takes us the last mile in validating that end users are getting what they need,” said Rahul Hirani, SVP of Product Management at NinjaOne. “With NinjaOne, customers can gain real-time and holistic visibility into their managed devices, monitor and get alerts on disruptions to user activity, and carefully control changes across their IT estate.”
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