ITinvolve announced the launch of its Winter '13 social IT service and knowledge management solutions.
ITinvolve's fourth product release in 12 months, Winter '13 incorporates frontline customer feedback and showcases ITinvolve's commitment to innovation in a market increasingly dissatisfied with traditional process-heavy, user-unfriendly tools.
Winter '13 delivers the following features:
- The ability to easily use ITinvolve's breakthrough social knowledge management and visualization capabilities as a complement to an existing Service Desk or ITSM investment
- Expanded capabilities to core IT processes for incident, request, problem, and change management that make ITinvolve both highly competitive with and strategically differentiated from traditional alternatives
- Numerous enhancements directly based on customer feedback, demonstrating that ITinvolve is a company that takes customer feedback and trust seriously
Winter '13 provides the following customer benefits:
- Improves time to resolve issues and restore service by 30 percent or more
- Reduces the number of changes that have unintended consequences by 30 percent or more
- Improves end-user satisfaction by 20 percent or more
- Enables IT departments to make decisions with confidence across a wide range of areas including: disaster recovery planning, data center consolidation and moves, mergers and acquisitions, and more
- Improves cross-team coordination of daily IT operations activities by 50 percent or more
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