Ivanti announced a new cloud-delivered artificial intelligence (AI) application for service management.
Redefining the traditional concept of user self-service, the new Ivanti cloud-based Hub and Bot capabilities deliver a new intelligent virtual support agent (VSA) that is contextual, conversational and intuitive for the end user, fully integrated with the overall service management workflow, and automated to minimize help and service desk resource engagement.
The Ivanti Hub and Bot app is available for Ivanti Service Manager Cloud customers, starting with the newly released Ivanti Service Manager: Help Desk Essentials, which provides a pre-built and simplified help desk option from the cloud.
“With AI-powered consumer solutions such as Siri and Alexa permeating our lives, users in today’s digital business have high expectations when it comes to computing self-service,” said Ian Aitchison, Senior Product Director, Ivanti. “With the release of our innovative Hub and Bot app, we’re delivering a game-changing self-service experience for the modern business-user, with conversational and interactive self-service options that put action and answers right into the hands of users, in the way they want them.”
The Ivanti Hub offers an intelligent, local support presence for employees to get help, find information, and manage their assets, all powered by AI and automation. Users can simply interact with the local app to perform common actions such as creating a support ticket, requesting from a catalog, searching for knowledge or installing a new application. There is no longer a need to find a self-service portal or complete complex forms.
With the Ivanti Bot, users interact with conversational AI inside the Hub, typing or speaking, to drive automated self-service fulfillment activities. The Ivanti Hub and Bot app is available for Windows and Mac systems, iPhone and Android mobile devices.
Ivanti Hub and Bot app is available now for users of Ivanti Service Manager: Help Desk Essentials, and will extend to all Ivanti Service Manager Cloud customers across 2018.
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