Cherwell Software announced the latest release of Cherwell Service Management, offering a completely new web portal experience using leading edge, cross-platform technologies (HTML5/CSS3, AJAX and jQuery) to provide a rich and responsive browser application experience that requires no plugins.
Web portal technology is key to the future success of the Service Desk. With increasing business demand for enhanced services and improved access to information, Service Desk professionals will need agile, innovative and flexible web based technologies to meet the demands and expectations of their users.
This re-engineered offering resolves a number of common pain points experienced by Service Desks and offers the following key functionality:
- Serve multiple customers, locations, constituents, etc., from one system. Create multiple portals to provide services to different business groups.
- Move beyond IT. IT becomes the hero by fulfilling other department’s business needs utilizing Cherwell’s Platform as a Service (PaaS). No need to learn other technologies or products. No coding or scripting required.
- View and edit other people’s records (approvals, add comments, withdraw requests, etc.).
- Anytime, anywhere access. No proprietary browser code. Use any modern browser, tablet or mobile device. Plus, directly integrate with social media tools.
- Help users to help themselves. With the self-service portal, users can log – and resolve – incidents, access the Service Catalog, etc., freeing up IT resources to focus on higher level activities.
The latest release of Cherwell Service Management is available starting May 1, 2012.
The Latest
Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...
New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...
Leaders in the financial services sector are bullish on AI, with 95% of business and IT decision makers saying that AI is a top C-Suite priority, and 96% of respondents believing it provides their business a competitive advantage, according to Riverbed's Global AI and Digital Experience Survey ...
SLOs have long been a staple for DevOps teams to monitor the health of their applications and infrastructure ... Now, as digital trends have shifted, more and more teams are looking to adapt this model for the mobile environment. This, however, is not without its challenges ...
Modernizing IT infrastructure has become essential for organizations striving to remain competitive. This modernization extends beyond merely upgrading hardware or software; it involves strategically leveraging new technologies like AI and cloud computing to enhance operational efficiency, increase data accessibility, and improve the end-user experience ...
AI sure grew fast in popularity, but are AI apps any good? ... If companies are going to keep integrating AI applications into their tech stack at the rate they are, then they need to be aware of AI's limitations. More importantly, they need to evolve their testing regiment ...
If you were lucky, you found out about the massive CrowdStrike/Microsoft outage last July by reading about it over coffee. Those less fortunate were awoken hours earlier by frantic calls from work ... Whether you were directly affected or not, there's an important lesson: all organizations should be conducting in-depth reviews of testing and change management ...
In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...
On average, only 48% of digital initiatives enterprise-wide meet or exceed their business outcome targets according to Gartner's annual global survey of CIOs and technology executives ...
Artificial intelligence (AI) is rapidly reshaping industries around the world. From optimizing business processes to unlocking new levels of innovation, AI is a critical driver of success for modern enterprises. As a result, business leaders — from DevOps engineers to CTOs — are under pressure to incorporate AI into their workflows to stay competitive. But the question isn't whether AI should be adopted — it's how ...
