Cherwell Software announced the latest release of Cherwell Service Management, offering a completely new web portal experience using leading edge, cross-platform technologies (HTML5/CSS3, AJAX and jQuery) to provide a rich and responsive browser application experience that requires no plugins.

Web portal technology is key to the future success of the Service Desk. With increasing business demand for enhanced services and improved access to information, Service Desk professionals will need agile, innovative and flexible web based technologies to meet the demands and expectations of their users.

This re-engineered offering resolves a number of common pain points experienced by Service Desks and offers the following key functionality:

- Serve multiple customers, locations, constituents, etc., from one system. Create multiple portals to provide services to different business groups.

- Move beyond IT. IT becomes the hero by fulfilling other department’s business needs utilizing Cherwell’s Platform as a Service (PaaS). No need to learn other technologies or products. No coding or scripting required.

- View and edit other people’s records (approvals, add comments, withdraw requests, etc.).

- Anytime, anywhere access. No proprietary browser code. Use any modern browser, tablet or mobile device. Plus, directly integrate with social media tools.

- Help users to help themselves. With the self-service portal, users can log – and resolve – incidents, access the Service Catalog, etc., freeing up IT resources to focus on higher level activities.

The latest release of Cherwell Service Management is available starting May 1, 2012.