Lightrun announced the release of a debugging solution specifically designed for software providers who need to provide on-prem customer deployments with real-time troubleshooting.
With Lightrun, software providers can get live production data from software that is installed on their customers’ sites, executed from the CLI, eliminating the customer’s need to participate in the exhausting troubleshooting process beyond this.
“Many of the world's most heavily regulated enterprise organizations are still running a majority of their software on-prem. For software providers selling to this market, debugging software in the customers’ environments has always been a messy problem that disrupts the customer and wreaks havoc on developers and support engineers," said Ilan Peleg, Co-founder and CEO at Lightrun. "Software companies often face endless iterative cycles of downtime and hotfixes on the customer premises, which significantly harms the customer experience. With Lightrun we have developed the first solution that can be deployed in the most secure on-prem environments - even those with no network connectivity - allowing software providers to troubleshoot their software without requiring customer calls or on-site visits by support engineers. Lightrun's on-prem solution is the fastest possible path to bug discovery and remediation, and greatly reduces the pain felt by any software provider who needs to fix a bug in production at a customer site."
Lightrun offers developers a number of robust features to help them efficiently debug in production while supporting third-party software providers including:
Addition of logs, virtual “breakpoints” and metrics during runtime
- From the CLI, quickly add a missing log line, instrument a metric, or place a snapshot to be taken on demand in the running app, in the production (or any) environment
- Analyze code behavior to find bottlenecks and errors without stopping the running process
Robust log and performance management integrations
- Once the action is added, the data can be printed to the APM of choice
- Explore and inspect in the same context as the existing logs - right inside the log analysis tool of choice including Datadog, Splunk, Elastic, and many more
Security and stability built-in
- Enterprise-level security measures include ISO 27001 certification, encryption, RBAC and SSO, audit trails and logs and privacy blocklisting
- The performance footprint ranges from tens to hundreds of microseconds per invocation. In idle mode, there is no overhead.
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