LTIMindtree and Nobl9 are proud to announce a strategic partnership designed to redefine how managed service providers maintain operational reliability and uphold client satisfaction.
Through this collaboration with Nobl9, LTIMindtree will revolutionize its managed services offerings by integrating AI powered SLOs around critical services and components. By focusing on SLOs rather than just SLAs, LTIMindtree will be able to preemptively identify and address potential service degradations before they escalate, impacting experience reliability. This proactive approach not only safeguards client reputations, but also ensures a smoother, more reliable service experience for end-users.
“The collaboration with Nobl9 marks a significant milestone for LTIMindtree as we continue to evolve our managed services capabilities powered by our Cognitive Infrastructure offerings,” said Pandiya Kumar Rajamony (Pandi), Executive Vice President, Cloud and Infrastructure Services, LTIMindtree. “By integrating AI to the Nobl9 platform, we can proactively identify and mitigate potential breaches through predictive analytics and machine learning algorithms. This ensures our clients’ services maintain high availability, performance, and reliability, thereby safeguarding their operational integrity and brand reputation. This partnership is a game-changer for managed services, setting a new standard in the industry.”
Nobl9’s Enterprise Service Level Objective Platform, paired with LTIMindtree's deep industry expertise, will enable clients to comprehensively monitor service health, predict potential issues, and maintain optimal performance levels. This collaboration empowers managed service providers to deliver exceptional value to their clients by preventing outages and ensuring continuous service reliability, thus enhancing the overall customer experience.
JP Sethi, SVP of Business Development, Nobl9, added: “We'd also like to welcome LTIMindtree as a Nobl9 Prime member of N9DN— which underscores LTIMindtree’s capability to implement and manage SLOs globally, providing unparalleled reliability solutions to customers worldwide. By integrating SLOs into their managed services, LTIMindtree is taking a forward-thinking approach that will undoubtedly benefit their clients and set a new benchmark in the industry.”
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