The need for performance management for Citrix has grown in importance as the use cases for Citrix technology have expanded significantly – with 96 percent of respondents viewing Citrix services as critical for their organization’s business – according to an annual joint survey conducted by eG Innovations and DABCC, Inc.
According to Douglas Brown, the founder of DABCC, Inc., many respondents commented on how important Citrix technology is to their business. He also stated that both eG Innovations and DABCC found it interesting that even though Citrix is a critical applications for most users, only about 10 percent of those surveyed were fully satisfied with the way that they are managing their Citrix infrastructure today.
Other key findings from the survey of 750 respondents representing all major industries and IT roles included:
■ User experience is top of mind for Citrix administrators. Not being able to measure user experience is one of the top performance challenges reported by respondents.
■ Nearly 70 percent of respondents reported that they use from 2 to 5 different tools to manage their Citrix infrastructure.
■ 88 percent would like to use a single console for monitoring and managing all Citrix tiers in the infrastructure.
■ 76 percent reported that they spend more than two days per week on troubleshooting Citrix issues.
■ Nearly 60 percent believe that at least half the times that Citrix is blamed for a slowdown, the root problem is actually in one of the other tiers in the infrastructure.
■ 72 percent are interested in making Citrix performance management proactive with automatic alerts to allow them to fix issues – in any tier - before users notice.
In order to deliver the best possible user experience, Citrix environments need to not only be well architected but must also be well monitored and managed. This enables Citrix administrators and architects to identify and diagnose problems early on and prevent issues from escalating and impacting end users and business processes.
There is also a significant, unfulfilled demand for end-to-end performance monitoring and management technologies that can help Citrix professionals deliver superior service to their users.
Srinivas Ramanathan is CEO and Founder of eG Innovations.
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