Masergy enhanced its Masergy AIOps feature by applying artificial intelligence (AI) and machine learning to optimize Software as a Service (SaaS) applications on global networks.

The advancements help companies of all sizes to more quickly and easily solve the problems of application management while also automating IT processes and preventing performance degradation.

“Unplanned downtime is still largely due to manual processes and human error. AIOps eliminates these challenges, revolutionizing IT operations,” said Zeus Kerravala, founder and principal analyst, ZK Research. “The value of Masergy’s AIOps stems from its ability to evaluate bandwidth usage patterns, identify anomalies, and predict outages all within a fully managed SD-WAN or SASE service. It’s unique because it’s native to the network and security platform, offering prediction and propensity features.”

“Masergy created the industry’s first AI-based network intelligence service that analyzes the network and makes recommendations to enhance reliability. And we remain the only SD-WAN and SASE provider with a fully integrated AI-based network, security, and application optimization solution,” said Terry Traina, CTO, Masergy.

“This is the next innovation and another step forward on Masergy’s path to offering a fully autonomous network,” said Chris MacFarland, CEO, Masergy. “While our clients benefit from the automated analysis and intelligent recommendations of AIOps, Masergy is delivering on the future faster than our competitors. Our AI-powered cloud networking platform is pushing the boundaries of what’s possible.”

Masergy AIOps is deeply embedded into the network, security, and application layers and was developed using an unprecedented amount of historic data patterns, leveraging the company’s 20 years of network and security logs. As a result, Masergy is positioned to provide a more mature AIOps algorithm and therefore the deepest insights for its SD-WAN and SASE solutions.

Because Masergy embedded AIOps into the application layers of its software-defined network, the AI engine now has direct access to more of the data it needs to deliver advanced performance optimization. AI analytics enriched from traffic flows, applications, and log data offer proactive recommendations for application performance. Here are some of the added features and business benefits:

- Accelerate application troubleshooting and management: Masergy AIOps observes application service quality and provides insights that isolate and identify the cause of performance degradation.

- Make data-driven decisions around resource allocation: Masergy AIOps observes application propensity for bandwidth consumption, helping IT managers intelligently manage application policies as well as forecast bandwidth and network capacity needs.

- Prevent potential application outages and performance degradation: Masergy AIOps evaluates historic patterns of bandwidth consumption, providing predictions, proactive recommendations, and real-time alerts on application bandwidth utilization.

As a built-in feature, Masergy AIOps is included with all SD-WAN and SASE solutions and delivers insights inside the unified management portal, where clients have real-time visibility and control over bandwidth. Masergy AIOps was first released in November 2019 as an integrated AI-based, digital assistant for network optimization.