Micro Focus announced that Service Management Automation X (SMAX) will be available as a service (SaaS) directly from Micro Focus in the United States and Canada beginning in November 2019.
To fuel future growth, customers will have the broadest choice of deployment options, including consuming SMAX as a service, deployment in the cloud with Amazon (including AWS GovCloud), Microsoft or Google, or deployment on-premises.
"Enterprises executing a digital transformation strategy need solutions that improve user engagement and deliver IT and enterprise services on demand," said Tom Goguen, Micro Focus CPO. "SMAX is the only multi-cloud Enterprise Service Management (ESM) solution on the market today with entirely-codeless configuration, enabling customers to take advantage of advanced analytics while dramatically reducing implementation times and overall TCO as compared to our competitors' highly customized offerings."
SMAX accelerates time to value and drives down the total cost of ownership (TCO) with the following capabilities:
- Machine learning is embedded and configured into the core of the product, allowing for enterprise customers to benefit from intelligent capabilities without additional fees or the need to integrate third-party applications.
- A Smart Virtual Agent that understands natural language to reduce service desk cost and provide end-users with dependable and rapid resolutions.
- Entirely codeless configurations and a modern user experience that eliminates the need for expensive developers.
- A simple OpEx subscription model that streamlines purchasing and value management, so customers always know what they're paying for.
Micro Focus SMAX as a service is an ESM solution built on machine-learning and analytics that features an intent-based smart virtual agent with Natural Language Understanding (NLU).
SMAX gives customers the option to easily switch from SaaS to on-premises or cloud and vice versa. The platform's quarterly release schedule allows for Micro Focus to quickly and continuously update the SaaS offering with new innovations for customers in each planned update.
In addition to introducing SMAX as a service in the US and Canada, this month's 2019.11 product update includes deployment options for Amazon Web Services EKS via native Kubernetes services and Microsoft Azure AKS. The November 2019 update also features the controlled availability of Software Asset Management to track software license usage.
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