The biggest cause of frustration when addressing workforce productivity issues is determining the source of a performance issue, according to Aternity's 2016 Business Transformation & User Experience Trends Survey.
Additionally, survey respondents said up to 90 percent of the time spent addressing an end user’s complaint is consumed trying to figure out what the issue is rather than solving it or preventing it.
More than 200 C-level executives, IT directors and IT managers shared their insights about what they believe are the driving forces behind current business transformation initiatives.
Here are four more of the top survey findings:
1. More than 95 percent of respondents said End User Computing and IT convergence are driving the need for better end user (workforce) visibility, followed closely by mobile and cloud management.
2. 62 percent said enabling a mobile workforce in 2016 is a business critical initiative, compounding the need for greater workforce visibility. See infographic below demonstrating the impact IT convergence has on the end user.
3. The primary factor driving the need to improve visibility within an organization is to gain a holistic view of the customer experience.
4. The majority of survey respondents said if they could improve their current monitoring toolset in 2016, they would opt to improve their EUEM capabilities.
Donna Parent is Vice President, Marketing at Aternity.
The Latest
Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...
New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...
Leaders in the financial services sector are bullish on AI, with 95% of business and IT decision makers saying that AI is a top C-Suite priority, and 96% of respondents believing it provides their business a competitive advantage, according to Riverbed's Global AI and Digital Experience Survey ...
SLOs have long been a staple for DevOps teams to monitor the health of their applications and infrastructure ... Now, as digital trends have shifted, more and more teams are looking to adapt this model for the mobile environment. This, however, is not without its challenges ...
Modernizing IT infrastructure has become essential for organizations striving to remain competitive. This modernization extends beyond merely upgrading hardware or software; it involves strategically leveraging new technologies like AI and cloud computing to enhance operational efficiency, increase data accessibility, and improve the end-user experience ...
AI sure grew fast in popularity, but are AI apps any good? ... If companies are going to keep integrating AI applications into their tech stack at the rate they are, then they need to be aware of AI's limitations. More importantly, they need to evolve their testing regiment ...
If you were lucky, you found out about the massive CrowdStrike/Microsoft outage last July by reading about it over coffee. Those less fortunate were awoken hours earlier by frantic calls from work ... Whether you were directly affected or not, there's an important lesson: all organizations should be conducting in-depth reviews of testing and change management ...
In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...
On average, only 48% of digital initiatives enterprise-wide meet or exceed their business outcome targets according to Gartner's annual global survey of CIOs and technology executives ...
Artificial intelligence (AI) is rapidly reshaping industries around the world. From optimizing business processes to unlocking new levels of innovation, AI is a critical driver of success for modern enterprises. As a result, business leaders — from DevOps engineers to CTOs — are under pressure to incorporate AI into their workflows to stay competitive. But the question isn't whether AI should be adopted — it's how ...
