N-able Technologies and Live Virtual Help Desk (LVHD) announced a unified service allowing managed service providers (MSPs) to dramatically increase efficiency and profitability by leveraging LVHD to deliver service for tasks that they don’t have the time or internal expertise to offer.

Because the helpdesk is tightly integrated with the network operations center (NOC), the unified service offering allows MSPs to deliver a high-value experience to small to midsize businesses (SMBs) and other customers.

For example, if a mail server or network device goes down, the NOC will be able to inform the helpdesk prior to the users phoning in for support. This minimizes disruption of services and allows the helpdesk to deliver the most accurate and detailed information possible to the users.

"Our alliance with Live Virtual Help Desk enables MSPs to grow their businesses faster and more efficiently and profitably by combining the industry's best RMM platform with world-class NOC and helpdesk services," says JP Jauvin, President and COO, N-able Technologies. "Live Virtual Help Desk has significant experience with our N-central platform, which means they can support managed services activities as well as provide direct support for the deployment and ongoing administration of the N-central environment."

"Forming a business alliance with N-able makes so much sense because N-central provides a powerful platform, delivering complete IT management and automation solutions for MSPs," says Dan Sturgill, President and CEO, Live Virtual Help Desk. "N-able is well known in the industry as a managed services innovator, and a company completely focused on enabling the success of their MSP partners."