N-able Technologies, a provider of remote monitoring and management (RMM) automation software for managed service providers (MSPs) and IT departments, released the next generation of its managed services technology automation platform – N-central 8.2.
Available immediately as an on-premise or hosted solution, N-central 8.2 offers a fully equipped, reliable and tech-friendly RMM solution and complementary toolset.
Featuring asset and warranty discovery and reporting, task automation, endpoint security and self-healing, N-central 8.2 is easy to deploy and offers integrated DirectConnect remote control and management module and centralized backup and recovery solution powered by CA Technologies.
N-able's new state-of-the art DirectConnect module makes it easier and faster for technicians to remotely monitor customer devices and proactively fix issues on their desktop and server systems. DirectConnect leverages a global network of relay servers to help ensure that performance and reliability is maintained wherever the technician is connecting from and going to.
N-able’s new DirectConnect module eliminates the need for standalone point solutions by providing technicians with centralized management and reporting along with instant access to asset and warranty information.
Developed in conjunction with NTRglobal's cloud-based API and integrated within N-central, this module delivers convenience and reliability to MSPs, along with the technical functionality required to take command of customer desktops and other devices to successfully perform ongoing incident resolution.
The new DirectConnect module is available as a free upgrade to existing N-able partners and is expected to save MSPs thousands of dollars by increasing technicians' productivity and eliminating the need for – and costs associated with – standalone remote control licenses.
The information gathered from the remote session is accounted for in the central dashboard and easily rolled into N-central’s N-compass IT reporting software. Technicians also have immediate access to N-able’s MSP Technician Runbook throughout their remote sessions, providing them the standards-based knowledge needed to work more effectively and efficiently.
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