Neebula Systems announced integration with the ServiceNow configuration management database (CMDB) to automate and speed the consumption of service models within the ServiceNow IT Service Management (ITSM) solution.

Neebula ServiceWatch fills a major ITSM gap by discovering and matching IT resources, such as applications, server hardware, load balancers, network equipment, and storage, with the business service.

“By automating the discovery process using our ServiceWatch software, customers will see much faster results in the time it takes to build and populate the ServiceNow CMDB with meaningful service maps,” said Yuval Cohen, CEO, Neebula Systems. “We do in hours and days what typically takes other approaches weeks and months with our disciplined, step-by-step, automated discovery process.”

The Neebula ServiceWatch-to-ServiceNow CMDB integration features a streamlined and automated population process during which configuration items (CIs), relationships, and dependencies automatically mapped to their respective services by Neebula, are exported to ServiceNow facilitating business-level health monitoring, impact analysis, root cause analysis, as well as change control.

“We're excited about the potential that Neebula ServiceWatch brings to maturing ServiceNow implementations” said Patrick Stonelake, director of innovations at Fruition Partners, the leading dedicated ServiceNow implementation partner. “Neebula allows the evaluation of incidents and changes in the context of key business services through their unique ability to create real-time, accurate, and always up-to-date service topology models.”

Neebula ServiceWatch is an innovative top-down, business-level discovery and dependency mapping product which leverages patented technology to automate the entire service modeling process, requiring no manual intervention. ServiceWatch starts the discovery process with the entry point to the business service (e.g. URL, MQ request, Citrix client etc.), automatically discovers and maps all IT infrastructure components - hardware and software - upon which the business service depends. The top-down, service-centric approach frees IT managers from the need to possess detailed knowledge of server, storage, network and application infrastructure, as well as the manual, cost-intensive, and oftentimes fruitless effort to map and maintain dependencies between these items.

“Our integration with ServiceNow continues Neebula’s drive to make existing investments in IT Service Management software more productive and cost-effective,” said Cohen. “IT managers have invested a lot of time and money into legacy systems but only 1 percent of enterprises have realized the value of business service models. Our software addresses this gap providing an immediate return-on-investment that is simply not possible with traditional approaches to discovery and topological service map creation.”

The Neebula ServiceWatch-to-ServiceNow integration is available now.

More information is available at www.neebula.com/ServiceNow

Also, in a 2-1/2 minute “chalk talk” video, Neebula's director of research and development explains how integration with ServiceNow benefits customers.