Nexthink, a provider of end-user centric, IT infrastructure real-time monitoring and analytics, released Nexthink V4.3.
In addition to quality improvements, the new product release includes multi-tenant support and full-centralized management of roles and profiles.
Through self-learning, Nexthink maps all the IT services delivered to end-user (physical and virtual) devices. Nexthink analyzes all the relevant end-user events including IT infrastructure changes, application use, performance, bandwidth, failures, security issues, etc. Nexthink applies artificial intelligence and real-time enterprise-wide IT analytics to detect abnormal behavior. Using Nexthink, customers are able to determine root cause for complex issues and discover security risks and threats in a way no one else can.
Nexthink V4.3 is specifically designed for Managed Service Providers to offer innovative services to improve quality, security and cost optimization of their customers’ end-user computing infrastructure.
Nexthink V4.3 offers support for multi-tenant environments by introducing data isolation and allowing a “configure it once, apply it for everyone” approach. For partners delivering managed services, Nexthink provides a centralized and multi-tenant platform for cross customer visibility and multi-customer support. Nexthink V4.3 facilitates the creation and delivery of new managed services to multiple customers from the same platform.
“The thematic set for this release demonstrates Nexthink’s commitment to providing cost effective capabilities to our Managed Service Provider partners that enable them to deliver innovative and efficient services to their enterprise customers in order to improve the overall end-user computing experience,” said Samuele Gantner, Product Manager at Nexthink.
Improved scalability and centralization features simplify Nexthink for large organizations with multiple real-time databases (i.e., Engines).
In Nexthink V4.3 a new cross-engine search locator can locate a user and his/her device in one click. This new enterprise-wide single click search capability enables helpdesk teams to save time and be more efficient by finding and resolving issues more quickly when supporting a large community of users.
Nexthink V4.3 also provides centralized alerts, services and one-click investigations, making it easier to define appropriate content for different roles in large organizations.
Administrators can avoid configuration mistakes and create user profiles that include alerts/one-clicks and Active Directory (AD) authentication. This facilitates account management, reduces configuration errors, and improves security through role-based content control and password requirements via AD.
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