L3O Consulting, the Digital Transformation, Consultancy and Advisory Service, has partnered with Cherwell Software to support digital transformation initiatives.
The partnership will help chief information officers (CIO), project management offices (PMO), and business leaders of all kinds improve service management within their organizations, by establishing greater levels of automation, expanding the use of employee self-service, and leveraging AI to improve the customer and employee experience.
L3O Consulting was co-founded by Neil Sutch, Chief Operating Officer, and Dan Broomham, Chief Revenue Officer. Prior to forming L3O, the two co-founders were responsible for delivering one of the largest Cherwell implementations in the UK to date for a large global digital transformation company with 6,500 users. They are bringing this experience into L3O to help organizations embrace new technology, improve business efficiency, and enhance customer experience through effective digital transformation.
L3O Consulting differentiates itself by going beyond the norm to accelerate business growth and to work with its clients far beyond the initial implementation, through to operations and delivery. This long-term approach is reflected in its name which literally means “launch, expand, operate”:
L = Launch i.e. create the strategy, focus on the outcome, launch the project
3 = Expand i.e. scaling the strategy with the appropriate skills (internal and external) to ensure the initiative is a long-term success
O = Operation i.e. be there to make sure the momentum remains into delivery, ensuring ongoing success, innovation, and the desired business outcome
“Cherwell is exactly the kind of company we are proud to partner with. Its ESM platform provides an enterprise-wide solution that will greatly enhance the digital transformation experience of our clients and their customers,” said Neil Sutch, chief operating officer, L3O.
Sutch continues, “Digital transformation needs to happen for organisations faster than ever. At the same time IT is rapidly moving from being a business cost to a business enabler. L3O has the capability to drive that change, from strategy through to execution, by translating technology into business outcomes. L3O looks at the opportunity Cherwell brings to the marketplace with features such as workflow automation, the self-service virtual agent and low-code development. We are excited to help our customers take full advantage of Cherwell’s service management innovation to drive forward their digital transformation initiatives.”
“Our partnership with L3O will help our customers unlock services they never thought possible,” said Matthew Peeples, VP of Channel Partnerships, Cherwell.
The Latest
Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...
New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...
Leaders in the financial services sector are bullish on AI, with 95% of business and IT decision makers saying that AI is a top C-Suite priority, and 96% of respondents believing it provides their business a competitive advantage, according to Riverbed's Global AI and Digital Experience Survey ...
SLOs have long been a staple for DevOps teams to monitor the health of their applications and infrastructure ... Now, as digital trends have shifted, more and more teams are looking to adapt this model for the mobile environment. This, however, is not without its challenges ...
Modernizing IT infrastructure has become essential for organizations striving to remain competitive. This modernization extends beyond merely upgrading hardware or software; it involves strategically leveraging new technologies like AI and cloud computing to enhance operational efficiency, increase data accessibility, and improve the end-user experience ...
AI sure grew fast in popularity, but are AI apps any good? ... If companies are going to keep integrating AI applications into their tech stack at the rate they are, then they need to be aware of AI's limitations. More importantly, they need to evolve their testing regiment ...
If you were lucky, you found out about the massive CrowdStrike/Microsoft outage last July by reading about it over coffee. Those less fortunate were awoken hours earlier by frantic calls from work ... Whether you were directly affected or not, there's an important lesson: all organizations should be conducting in-depth reviews of testing and change management ...
In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...
On average, only 48% of digital initiatives enterprise-wide meet or exceed their business outcome targets according to Gartner's annual global survey of CIOs and technology executives ...
Artificial intelligence (AI) is rapidly reshaping industries around the world. From optimizing business processes to unlocking new levels of innovation, AI is a critical driver of success for modern enterprises. As a result, business leaders — from DevOps engineers to CTOs — are under pressure to incorporate AI into their workflows to stay competitive. But the question isn't whether AI should be adopted — it's how ...
