NETSCOUT SYSTEMS introduced its NETSCOUT Visibility as a Service (VaaS) managed service offering, which provides 24x7 testing, monitoring, troubleshooting, and reporting for customers' critical IT services and applications.
Built on NETSCOUT's nGenius service assurance solutions, the service leverages the deep expertise of the company's VaaS engineering team to help alleviate the burdens faced by corporate and government IT organizations worldwide.
"Businesses have had to adapt to compete in tough talent acquisition and new remote work environments placing increased pressure and demands on IT teams," stated Michael Szabados, COO, NETSCOUT. "VaaS helps enterprises identify and resolve problems quickly to maintain productivity while also helping to ensure an exceptional end-user experience. In addition, our customers benefit by extending the value of the investment they've made in our service assurance solutions to deliver higher returns."
VaaS is available as a subscription-based service to both existing and new customers. For existing customers with a deployed nGenius solution, the service provides continuous monitoring and triage. Additionally, the service offers proactive testing of critical applications and services, notification of appropriate customer contacts if an issue is detected, triage, and performance reporting. To ensure greater control, the service also delivers VaaS service reports to IT operations, application owners, and other executives, as needed. Through proactive monitoring, including regular testing of business transactions day or night, VaaS can detect and troubleshoot potential problems before impacting the end-user experience.
Available to new customers, along with appropriate nGenius hardware and software, VaaS includes initial assessment and configuration as needed. The service leverages all NETSCOUT service assurance solutions, including nGeniusONE, InfiniStreamNG, nGeniusPULSE, nPoints, nGenius Packet Flow switches, Omnis Cyber Investigator, and the recently introduced Smart Edge Monitoring, depending on the customer's requirements.
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