ServiceNow launched ServiceNow Cloud Observability, an integrated end-to-end observability solution for cloud applications.
Powered by Lightstep, which ServiceNow acquired in May 2021, ServiceNow Cloud Observability helps organizations manage the growing scale and complexity of cloud and cloud-native infrastructure and break down siloes for complete visibility across the entire enterprise, all within a unified solution.
With Cloud Observability, IT teams can identify and solve issues faster, making their entire stack of software and services more reliable and resilient.
"Historically, managing cloud and cloud-native applications in enterprise environments has been complex, as many organizations are dependent upon traditional infrastructure and legacy services. This has forced businesses to invest in multiple observability tools to improve application performance across estates, creating massive challenges for IT teams as they navigate siloed visibility to resolve issues," said Ben Sigelman, GM of Cloud Observability and co-founder of Lightstep. "ServiceNow Cloud Observability solves this problem. With a unified, scalable cloud-native observability solution connected to the Now Platform, we are helping digital businesses seamlessly integrate observability into their most essential operations.”
ServiceNow Cloud Observability brings critical telemetry data (logs, metrics, traces) together, enabling teams to improve security, workflows, collaboration, customer and employee experiences, and ROI. Building off existing solutions on the Now Platform, ServiceNow Cloud Observability helps organizations easily identify issues and reduce outages so they can protect revenue and boost customer satisfaction.
ServiceNow Cloud Observability also includes two new capabilities:
- Cloud-Native Logging: In 2022 ServiceNow acquired Era Software. Harnessing Era Software’s cloud-native logging technology, ServiceNow is introducing fully integrated, scalable log management capabilities for cloud-native apps, to give a complete view of all digital user interactions and reduce non-essential data, saving time and resources for DevOps teams.
- Service Graph Connector: Enables organizations to easily pull data from cloud frameworks like OpenTelemetry and Kubernetes directly into ServiceNow IT Operations Management (ITOM) without any additional tooling, connecting cloud insights with IT infrastructure from one solution. Service Graph Connector reduces the time it takes to gain valuable insight into cloud app performance and allows organizations to act faster without sacrificing security.
ServiceNow has been steadily building towards the launch of ServiceNow Cloud Observability through acquisitions of observability providers Lightstep in 2021 and Era Software in 2022 and recent product updates like OpenTelemetry portability and Unified Query Language. These enhancements are the building blocks for ServiceNow Cloud Observability and complete the picture of visibility across the enterprise.
ServiceNow Cloud Observability is generally available now.
The Latest
Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...
New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...
Leaders in the financial services sector are bullish on AI, with 95% of business and IT decision makers saying that AI is a top C-Suite priority, and 96% of respondents believing it provides their business a competitive advantage, according to Riverbed's Global AI and Digital Experience Survey ...
SLOs have long been a staple for DevOps teams to monitor the health of their applications and infrastructure ... Now, as digital trends have shifted, more and more teams are looking to adapt this model for the mobile environment. This, however, is not without its challenges ...
Modernizing IT infrastructure has become essential for organizations striving to remain competitive. This modernization extends beyond merely upgrading hardware or software; it involves strategically leveraging new technologies like AI and cloud computing to enhance operational efficiency, increase data accessibility, and improve the end-user experience ...
AI sure grew fast in popularity, but are AI apps any good? ... If companies are going to keep integrating AI applications into their tech stack at the rate they are, then they need to be aware of AI's limitations. More importantly, they need to evolve their testing regiment ...
If you were lucky, you found out about the massive CrowdStrike/Microsoft outage last July by reading about it over coffee. Those less fortunate were awoken hours earlier by frantic calls from work ... Whether you were directly affected or not, there's an important lesson: all organizations should be conducting in-depth reviews of testing and change management ...
In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...
On average, only 48% of digital initiatives enterprise-wide meet or exceed their business outcome targets according to Gartner's annual global survey of CIOs and technology executives ...
Artificial intelligence (AI) is rapidly reshaping industries around the world. From optimizing business processes to unlocking new levels of innovation, AI is a critical driver of success for modern enterprises. As a result, business leaders — from DevOps engineers to CTOs — are under pressure to incorporate AI into their workflows to stay competitive. But the question isn't whether AI should be adopted — it's how ...
