FrontRange Solutions announced the latest FrontRange Cloud release which includes the brand new FrontRange Cloud Discovery and Cloud Mobile for field service technicians. Other enhancements include extended offerings for FrontRange Voice and additional integration capabilities.
Key new features to the FrontRange Cloud platform include:
- Cloud Mobile, which improves customer field service management engagements and extends the reach of service desk staff members to the mobile environment. FrontRange Cloud Mobile enables customers to provide quicker service, reduce duplicated efforts, improve decision making and optimally allocate resources.
- Cloud Discovery & Inventory Management, which allows IT staff and service desk analysts to find, audit, and continually track every computer, server, network asset, major operating system and application – building a comprehensive and dynamically updated catalog of IT inventory.
Additional enhancements to the FrontRange Cloud platform include:
- Cloud Voice, which combines the power of the phone infrastructure with the service desk solution. Cloud Voice enables automatic password reset, 24/7 support, and voice self-service resulting in extended service hours, improved agent productivity and better caller satisfaction.
- Extended integration capabilities with the ability to leverage existing applications, pre-packaged solutions and FrontRange Desktop and Server Management (DSM). With an integrated set of data, customers increase productivity, improve total cost of ownership and streamline their applications.
“FrontRange Cloud is proud to offer customers a complete set of applications to improve their service desk operations in an integrated service management and client management solution. From a single vendor, we not only offer solutions to manage service desk processes and automation, but we also provide a complete view of any IT asset within our Cloud based solutions, or via a hybrid of cloud and on-premise,” said Kevin J. Smith, VP and GM of the Cloud Business Unit at FrontRange.
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