42Gears announced the launch of AstroStatus, an intuitive incident communication solution designed to empower businesses by keeping their customers informed during service disruptions and unexpected outages for their cloud-hosted solutions.
AstroStatus enables businesses to adopt a proactive approach to incident communication, ensuring transparency and providing timely information and clarity to customers, ultimately enhancing their overall experience.
Onkar Singh, Co-Founder and CEO of 42Gears, expressed his excitement at the launch saying, "AstroStatus reinforces our commitment to enabling businesses to deliver exceptional customer experiences. With real-time incident communication, businesses can proactively engage with their customers, building trust and loyalty even during challenging times."
Key features of AstroStatus include:
- Customizable Incident Templates and Status Pages: Customers can customize incident templates and status pages that display current service status, incident history, and maintenance updates.
- Alerts and Notifications: Incident management teams can send real-time updates via email and refresh status pages with the latest information (SMS and Slack coming soon).
- Subscriber Management: AstroStatus simplifies subscriber management by enabling easy import of subscriber data and notification assignment to status pages.
- Incident and Scheduled Maintenance Communication: With AstroStatus, incident management teams can create and update incidents/planned maintenance, and alert subscribers of the same.
AstroStatus offers the following benefits:
- Proactive Communication: By alerting users in advance of scheduled maintenance and keeping customers informed about issues, businesses can reduce support costs and the number of inquiries.
- Improved Transparency: By providing historical uptime and current system data to customers, AstroStatus helps businesses promote transparency and build customer trust.
- SLA Adherence: Incident Communication Teams can promptly update issues on the AstroStatus portal and ensure compliance with service level agreements.
- Custom Branding: Incident communication teams can maintain brand consistency by including the company's logo and brand colors on the status page.
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