Nexthink announced Nexthink Adopt, a digital adoption product, built on a Digital Employee Experience (DEX) platform driven to eliminate every application issue employees face.
The solution delivers end-to-end application success ensuring application owners can maximize application potential and boost users’ productivity. With Nexthink Adopt, application owners get a better return on investment with AI-driven analytics, personalized employee guidance, and enhanced visibility into technical performance and reliability.
Nexthink Adopt meets employees where they are with targeted desktop pop-up campaigns based on user actions or inactions and delivers 1-click technical self-help and IT remediation to guide the user’s end-to-end application journey.
Within the application, Nexthink Adopt reduces digital friction by increasing application adoption, engagement and proficiency resulting in increased employee productivity, improved data quality and reduced IT support costs.
Key features of Nexthink Adopt include:
- Predictive AI-driven analytics to improve usage, reduce error, and save employee time
- Personalized experience across in-app guidance, multi-app journeys, contextual support and training
- Targeted desktop pop ups to drive adoption, collect feedback and resolve issues with 1-click
- Deep visibility into application technical performance, reliability, and availability for continuous application performance
- No code browser extension for easy set up and scale across single and multi-application set ups
- Center of Excellence of dedicated team of digital adoption experts
“In today’s digital workforce, employees can’t succeed if they struggle with applications,” said Samuele Gantner, Chief Product Officer at Nexthink. “To drive successful digital transformation, ensuring that apps work and are performant is a first step but not enough. Companies also need to ensure that employees are aware of these apps and know how to use them properly. Otherwise, it leads to hours of lost work, legal ramifications, or loss of revenue. Nexthink Adopt is the solution to a problem every company has, but only Nexthink provides digital employee experience capabilities with in-app, contextual guidance of applications to deliver customers the best return on their application investments.”
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