BMC Software launched BMC MyIT, a new enterprise software solution that empowers employees to take personal control over the delivery of the IT services and information they need -- anytime, anywhere, from any device.
“Today, in a powerful irony, an employee’s personal IT experience is much better than their IT experience at work, yet they’re forced to relinquish the productive value of their personal IT when they go to work,” said Kia Behnia, BMC’s chief technology officer. “The ‘demand signal’ for change from millions of company employees around the world is unmistakable. Employees want IT organizations that provide a modern “store front” for IT services and information delivery and a “genius bar” ability to manage and control the IT services and information they need to do their jobs. IT organizations must respond to this change, and MyIT is the bridge that connects their industrialized infrastructure with the needs and expectations of their fellow employees.”
The BMC MyIT solution delivers significant operational benefits and resolves many expensive, interlocking problems:
- Reduced IT Service Costs. The combination of self-service, process automation and the right employee-facing UI slash the IT costs associated with resolving trouble tickets – as much as 25 percent in large companies.
- Better Productivity. The BMC MyIT solution allows employees to focus on productivity and value creation rather than fixing IT problems. With MyIT, employees are in the driver’s seat, fully empowered to specify and manage their own personalized IT service and information delivery – anywhere, anytime, using any device. Services and information required by individual employees are immediately updated as new information comes online or an employee’s location changes.
- Happier Employees. The BMC MyIT solution takes an employee’s positive experience with IT in their personal lives and extends it into their work life. Immediate access to the right services and context-aware content, unhampered by old-line IT processes, drives enhanced job satisfaction and productivity at a time when the ability to recruit and retain top talent is crucial to success.
- Stronger IT Organizations. The demands of IT’s rapidly consumerizing “front end” and the explosion of new devices to be supported represent a huge challenge for IT organizations, most of which are struggling to deliver legacy services via traditional, under-resourced service models. IT professionals want to work in a modern, accessible IT organization that really powers the business. MyIT helps IT organizations build a bridge to the future – delivering what employees demand while guaranteeing the controls and security needed to safeguard company interests.
The BMC MyIT solution can be used from any device, delivering a personalized portfolio of technology and services to each individual employee, including a content locker, mobile corporate app store and other location-aware services and solutions.
MyIT integrates with the BMC Remedy IT Service Management Suite.
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