NetSocket announced its Cloud Experience Manager (CEM) has been tested and qualified as an ISV in Microsoft’s Unified Communications Open Interoperability Program for Lync Communications Server.

Microsoft Lync connects people in enterprises everywhere as part of their everyday productivity experience. When a user’s Lync experience is affected by issues in the underlying IP network, unified communications (UC) managers need to solve those problems immediately. NetSocket’s CEM provides comprehensive insight into network issues for fast problem resolution, lower total cost of ownership (TCO) and a superior Lync user experience.

NetSocket’s CEM solution for Microsoft Lync is more than just monitoring; it provides complete IP network information correlation for Lync environments. CEM automatically correlates, in real time, all session, content and topology data to each user call, enabling managers to quickly anticipate, isolate and remediate the root causes of network-based UC problems.

CEM delivers immediate insight into underlying IP networks without costly probes at each endpoint or burdening the performance of all Lync elements with post-event diagnostic traces. A Web-based single view of the end-to-end call layers and a system management dashboard provide a comprehensive view of performance metrics and the Lync user experience.

CEM facilitates Lync event root cause analysis, identification and resolution in just a few clicks, minimizing the manual efforts of IT operations and support personnel. CEM’s forensic data is derived from all calls — including those affected by service disruptions. CEM’s deep visibility and correlation of UC session, content and IP topology layers yield a 70 percent reduction in mean time-to-repair UC service degradations. CEM historical reports and key performance indicators identify mid- and long-term trends for predicting capacity and performance actions, enabling administrators to anticipate caseload peaks and take action through proactive alerting. The enhanced visibility afforded by CEM provides both a reduction in TCO and greater predictability for Microsoft Lync operations.

“The Lync ISV Qualification Program helps customers to have a high-quality experience with applications built for Lync,” said Jon Morrow, Senior Program Manager for Lync. “NetSocket CEM’s qualification provides Lync customers with a network service assurance solution for optimizing their unified communications experience.”

“Maximizing existing investments is important for increasing an organization’s cost-efficiency and productivity," said John White, CEO and president of NetSocket. "NetSocket’s support of the Microsoft Lync platform is a critical factor for assuring a high-quality Lync unified communications experience and reducing the operational TCO in enterprise and managed service provider environments.”