N-able Technologies announced the immediate availability of N-central 9.1, a managed IT services platform that easily scales and supports hybrid IT environments and mobile devices, as well as Windows 8 and Windows Server 2012.
Offered as an upgrade to N-able partners with active maintenance and support, N-central 9.1 features a number of innovations. These include a new Mobile Device Management (MDM) module for Apple and Android devices, deeper integration with Autotask and ConnectWise professional services automation (PSA) software, and new MSP Automation objects, policies and enhancements to Automation Manager.
“The innovation, performance and efficiency within N-able’s N-central 9.1 is empowering our MSPs to win more business by giving them a competitive service advantage that allows them to effectively manage mobile devices and new cloud-based technologies, as well as support hybrid IT environments,” says Gavin Garbutt, CEO, N-able Technologies. “The introduction of Mobile Manager is a game-changer for N-able and our partners, and marks the first of many technology innovations and business process best practices that will drive growth and success for our partners in 2013.”
From quickly preconfiguring Apple and Android devices with mobile email accounts and WiFi, to monitoring usage and taking action when a device is lost or stolen – such as wiping data, locking the device or tracking its location – N-able’s new MDM module, Mobile Manager, empowers MSPs to protect and manage their clients’ most valuable mobile assets.
Adding greater security protection, MSPs can use N-able’s Mobile Manager module to enforce corporate security policies, such as minimum password requirements, access rights and permissions. Performance and tracking reports on all mobile devices supported are also easily generated as part of N-able’s Report Manager and can be customized to preference
“The explosive growth of mobile across the small to midsize business (SMB) and enterprise (SME) landscape presents both challenge and opportunity to the MSP community,” says JP Jauvin, President of N-able Technologies. “We’ve been working closely with our partners to ensure that our new Mobile Manager module does what they need it to, and more. With their input and the skill of our R&D team, we’ve developed a winning MDM solution that not only gets the job done, but also provides MSPs with a significant service advantage that will help generate more value in the eyes of their customers.”
“With the introduction of our new Ticketing Recipients feature, N-central now makes it easy for technicians to flexibly configure how their RMM and PSA solutions interact,” says Robert Grapes, director of product management for N-able Technologies. “With Ticketing Recipient profiles, MSPs are able to effectively prioritize and direct the flow of found issues through their PSA system, saving their technicians significant amounts of time.”
Additionally, time entry values can be added to the ticket, which makes assigning time to scheduled tasks and self-healing actions possible. The new enhanced logic now available in N-central 9.1 also prevents duplicate tickets from being created for services that transition back and forth between “normal” and “warning/failed.” This feature enhancement provides much finer controls surrounding the creation of event log tickets.
N-able MSPs also gain the ability to sync larger amounts of asset data to the PSA software, saving them countless hours of manual data entry as well as helping sales teams to better track warranty expirations.
With the release of N-central 9.1 also comes the new 1.5 release of N-able’s Automation Manager module, a drag-and-drop scripting tool. Automation Manager 1.5 offers support for Windows 8 and Windows Server 2012, along with more than 55 new automation objects, allowing MSPs to more easily automate their day-to-day activities and processes to save time and boost efficiency and profits.
The new automation objects cover a variety of categories including Active Directory Domains and Trusts, Active Directory Sites and Service, File Management, Printer Management, System Management and Windows Defender Management.
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