ITinvolve announced the launch of its Summer '13 release, with over 100 enhancements to its two flagship products: ITinvolve Knowledge Collaborator and ITinvolve Service Manager.
ITinvolve Knowledge Collaborator is designed with modern social collaboration principles to easily promote knowledge sharing, crowd-sourcing and peer review; the ability to 'follow' knowledge that's most relevant to a specific individual; and automatically be updated on knowledge as it's added. All knowledge is presented in a highly visual and intuitive manner that is always in-context, avoiding the noise inherent in other Social IT approaches.
ITinvolve Knowledge Collaborator Summer '13 enhancements include:
• Easy, fast access to collective IT knowledge through tagging and advanced relationship-based search.
• Enriched management of object relationships to simplify IT complexity.
• Content ratings to designate knowledge most highly and least valued; including the unique ability to rate policies.
• At a glance ability to view knowledge published for end users versus only available to IT staff.
• Ability to push key settings to any object for centralized control.
• Automatic notifications and actions based on object changes to improve efficiency.
• Activity stream topics to align effort and drive cross-collaboration.
• Enhanced communication methods, including speech-to-text support for mobile and other device types, broadcast notifications and the ability to easily add followers.
• Expanded configurability and extensibility without coding.
ITinvolve Service Manager is the next-generation ITSM solution combining collaborative IT processes with the knowledge IT professionals need to better understand and manage their complex IT environments.
ITinvolve Service Manager Summer '13 enhancements include:
• A modern self-service portal and service catalog with:
- A consumer-oriented look and feel and "shopping cart" request experience.
- Broadcast news support.
- Role-based publishing of service offerings and content.
- Embedded collaboration in the context of service offerings and help categories.
• Numerous updates for improved Incident Management efficiency:
- Automatically show incidents with the same symptom through tagging.
- Simple promotion of worknotes to knowledge.
- Execution of predefined responses upon incident closure.
- UI optimization for technician's using mobile devices.
The Latest
In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...
On average, only 48% of digital initiatives enterprise-wide meet or exceed their business outcome targets according to Gartner's annual global survey of CIOs and technology executives ...
Artificial intelligence (AI) is rapidly reshaping industries around the world. From optimizing business processes to unlocking new levels of innovation, AI is a critical driver of success for modern enterprises. As a result, business leaders — from DevOps engineers to CTOs — are under pressure to incorporate AI into their workflows to stay competitive. But the question isn't whether AI should be adopted — it's how ...
The mobile app industry continues to grow in size, complexity, and competition. Also not slowing down? Consumer expectations are rising exponentially along with the use of mobile apps. To meet these expectations, mobile teams need to take a comprehensive, holistic approach to their app experience ...
Users have become digital hoarders, saving everything they handle, including outdated reports, duplicate files and irrelevant documents that make it difficult to find critical information, slowing down systems and productivity. In digital terms, they have simply shoved the mess off their desks and into the virtual storage bins ...
Today we could be witnessing the dawn of a new age in software development, transformed by Artificial Intelligence (AI). But is AI a gateway or a precipice? Is AI in software development transformative, just the latest helpful tool, or a bunch of hype? To help with this assessment, DEVOPSdigest invited experts across the industry to comment on how AI can support the SDLC. In this epic multi-part series to be posted over the next several weeks, DEVOPSdigest will explore the advantages and disadvantages; the current state of maturity and adoption; and how AI will impact the processes, the developers, and the future of software development ...
Half of all employees are using Shadow AI (i.e. non-company issued AI tools), according to a new report by Software AG ...
On their digital transformation journey, companies are migrating more workloads to the cloud, which can incur higher costs during the process due to the higher volume of cloud resources needed ... Here are four critical components of a cloud governance framework that can help keep cloud costs under control ...
Operational resilience is an organization's ability to predict, respond to, and prevent unplanned work to drive reliable customer experiences and protect revenue. This doesn't just apply to downtime; it also covers service degradation due to latency or other factors. But make no mistake — when things go sideways, the bottom line and the customer are impacted ...
Organizations continue to struggle to generate business value with AI. Despite increased investments in AI, only 34% of AI professionals feel fully equipped with the tools necessary to meet their organization's AI goals, according to The Unmet AI Needs Surveywas conducted by DataRobot ...
