ITinvolve announced the launch of its Summer '13 release, with over 100 enhancements to its two flagship products: ITinvolve Knowledge Collaborator and ITinvolve Service Manager.
ITinvolve Knowledge Collaborator is designed with modern social collaboration principles to easily promote knowledge sharing, crowd-sourcing and peer review; the ability to 'follow' knowledge that's most relevant to a specific individual; and automatically be updated on knowledge as it's added. All knowledge is presented in a highly visual and intuitive manner that is always in-context, avoiding the noise inherent in other Social IT approaches.
ITinvolve Knowledge Collaborator Summer '13 enhancements include:
• Easy, fast access to collective IT knowledge through tagging and advanced relationship-based search.
• Enriched management of object relationships to simplify IT complexity.
• Content ratings to designate knowledge most highly and least valued; including the unique ability to rate policies.
• At a glance ability to view knowledge published for end users versus only available to IT staff.
• Ability to push key settings to any object for centralized control.
• Automatic notifications and actions based on object changes to improve efficiency.
• Activity stream topics to align effort and drive cross-collaboration.
• Enhanced communication methods, including speech-to-text support for mobile and other device types, broadcast notifications and the ability to easily add followers.
• Expanded configurability and extensibility without coding.
ITinvolve Service Manager is the next-generation ITSM solution combining collaborative IT processes with the knowledge IT professionals need to better understand and manage their complex IT environments.
ITinvolve Service Manager Summer '13 enhancements include:
• A modern self-service portal and service catalog with:
- A consumer-oriented look and feel and "shopping cart" request experience.
- Broadcast news support.
- Role-based publishing of service offerings and content.
- Embedded collaboration in the context of service offerings and help categories.
• Numerous updates for improved Incident Management efficiency:
- Automatically show incidents with the same symptom through tagging.
- Simple promotion of worknotes to knowledge.
- Execution of predefined responses upon incident closure.
- UI optimization for technician's using mobile devices.
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